[Remote] Lab Services Procedure & Training Document Developer

Note: The job is a remote job and is open to candidates in USA. American Red Cross is the world's largest humanitarian network, providing vital services to millions. The Lab Services Procedure & Training Document Developer will lead the analysis, design, and development of business processes to support a new Blood Management System, focusing on process improvements and compliance with regulatory standards.

Responsibilities

• Lead Task analysis activities (aka process improvements and gap analyses between current processes and the desired to-be state), design new complex Lab Services (IRL and HLA) processes and procedures for Lab Services execution staff, and lead transition planning
• Develop written procedures and training documentation for Lab Staff including collaborating with training development vendor, CGS
• Develop User Validation plans and lead UV events (as required)
• Support the business unit process re-engineering plans
• Support implementation activities
• Support clinical laboratories performing blood grouping, typing, tissue testing, and cross-matching for transfusions
• Provide direct patient care services aligned with clinical practice and under the direction of a medical director
• Conduct compatibility testing for organ and bone marrow transplants
• Diagnose and manage HLA-related diseases
• Ensure patient and donor samples are uniquely identified and tracked throughout testing
• Document test results in compliance with regulatory requirements
• Perform tests and interpret results using approved, licensed kits per applicable regulations
• Select, design, validate, and maintain automated systems to support testing functions
• Develop and maintain procedures that uphold accuracy and regulatory standards
• Evaluate application and process changes objectively, using a lean engineering approach to drive future-focused improvements
• Identify opportunities for efficiency and innovation without institutional bias

Skills

• Bachelor's degree in Medical Technology, Science, Business, Engineering, or a related field
• Six Sigma certification highly desired
• Minimum 7 years of related experience or an equivalent combination of education and related biomedical experience
• Experience working in an agile environment, with iterative review and documentation updates
• Proven ability to manage tasks across cross-functional teams and departments
• Prior experience working in a 100% remote environment, collaborating effectively via Teams and SharePoint
• Proficient in Teams sites and SharePoint using shared files (not local storage)
• Highly skilled in MS Word (templates), PowerPoint, Visio, and related tools
• Strong problem-solving and analytical skills, including experience working with and analyzing large data sets
• Excellent verbal and written communication skills; able to convey changes clearly to diverse audiences
• Ability to work under stringent deadlines and adapt to evolving priorities
• Available to travel for user validation events during the project (typically 5–7 business days per event)
• Ability to work East Coast hours as needed
• Familiarity with Instructional Design Development (IDD) format and SmartSolve (a plus)
• Will receive training in System 3 (Quality) as a Process Design Specialist for Procedure and Training Documentation Development

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Company Overview

• American Red Cross is a humanitarian organization whose purpose is to meet the immediate disaster-caused needs of people and communities. It was founded in 1881, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is http://redcross.org.

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