Municipality Software Consultant - Utility Billing & Property Tax Systems

Company Overview At Sylogist, we are purpose-driven to “empower the good our customers do.” We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let’s talk! Position Overview The Municipality Software Consultant supports and leads the implementation, configuration, and optimization of municipal software solutions used by local governments for utility billing, property tax administration, and related operations. This role partners closely with city and county stakeholders to understand business processes, translate requirements into system configurations, and ensure successful deployment, training, and adoption.

Responsibilities

Include Implementation & Configuration

• Actively participate in implementations of municipal software systems, with primary responsibility for utility billing and property tax solutions.
• Configure system parameters, rates, workflows, billing rules, and interfaces based on each municipality’s requirements.
• Design and execute data conversion strategies, including migration of customer accounts, parcels, assessments, rates, and historical information.

Business Process Analysis

• Collaborate with municipal departments (Finance, Utility Departments, Tax Assessors, Clerks) to understand current practices and future-state needs.
• Map processes, identify gaps, and recommend best practices aligned with regulatory compliance and local policies.

Training & Support

• Develop and deliver user training for municipal staff, including billing specialists, tax assessors, and finance administrators.
• Create user guides, procedural documentation, and knowledge-based materials.
• Provide go-live support, post-implementation assistance, and ongoing advisory services.

Project Coordination

• Work with project managers to define scope, timelines, milestones, and deliverables.
• Monitor project risks and issues, ensuring timely communication and resolution.
• Coordinate with internal software development and support teams to address system enhancements or defects.

Testing & Quality Assurance

• Create test plans and conduct unit, system, and user acceptance testing.
• Validate rate structures, billing cycles, tax calculation formulas, and workflows for accuracy and compliance.

Stakeholder Engagement

• Serve as the subject matter expert on municipal billing, taxation, and financial operations.
• Build strong relationships with city and county leadership and frontline staff to ensure successful adoption and satisfaction.

What We Look for in You Must-Haves

• Bachelor’s degree in Public Administration, Business, Information Systems, Accounting, or related field, or equivalent experience.
• 3+ years of experience implementing municipal, public sector, or financial systems (utility billing, property tax, GIS, ERP, or similar).
• Strong understanding of utility rate structures, metering, billing cycles, delinquency processes, property assessments, millage, exemptions, and tax collection workflows.
• Experience with data migration, SQL queries, or system configuration tools (preferred).
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work independently, prioritize tasks, and support multiple projects simultaneously.
• Familiarity with local government operations, regulations, and reporting requirements.

Nice-to-Haves

• Experience with major municipal software platforms (Tyler Technologies, Central Square, Harris, Munis, or similar).
• Knowledge of GIS and parcel management systems.
• Certifications in project management or business analysis (PMP, CBAP) are a plus.

Why Join Sylogist? We're an inclusive company that values the personal and professional growth of its employees! At Sylogist, you'll experience:

• A company where you can really make a meaningful impact
• A healthy work-life balance
• Benefits that cover health, wealth, and wellness
• Sylogist is a remote-first company.

Sylogist does not offer sponsorships. All candidates must provide proper employment documentation showing immediate eligibility to work in the country in which the role is based. If you’re as excited about making a difference as we are, we would love to hear from you! Sylogist is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Sylogist will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apply tot his job Apply To this Job