Experienced Customer Support Consultant – Blockchain Sector, Remote Work Opportunity
Are you passionate about delivering exceptional customer experiences in the tech industry? Do you have a flair for languages and a knack for building long-lasting relationships with customers? If yes, we invite you to join our dynamic team at blithequark as a Customer Support Consultant, where you'll have the opportunity to thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home. Unlock Your Potential with blithequark At blithequark, we're committed to fostering a culture of growth, innovation, and collaboration. Our People First management approach empowers our team members to master new skills, achieve challenging goals, and make a meaningful impact in the world of tech. As a Customer Support Consultant, you'll be part of a global team that's dedicated to providing secure technical, customer support, and CX services to tech companies around the globe.
What You'll Do
As a Customer Support Consultant at blithequark, your primary responsibilities will include:
- Providing exceptional customer support in the blockchain sector via chats and emails
- Building positive and long-lasting relationships with customers
- Meeting team KPIs
- Staying up-to-date with cutting-edge technology
- Securingly working with customers' sensitive information
- Applying the latest and greatest customer happiness practices
- Maintaining working knowledge of our client's products and services
- Communicating with developers and other departments of various IT companies What You Need to Succeed To excel in this role, you'll need to possess the following qualifications and skills:
- Native Portuguese and English B2 communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in crypto
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) A Great Plus While not essential, the following skills and experiences will be highly valued:
- A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing
- Experience with CRM systems Benefits and Perks As a Customer Support Consultant at blithequark, you can expect:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development Who We Are blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences and have a flair for languages, we invite you to join our dynamic team at blithequark. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding career with us. Visit Our Website Learn more about blithequark and our mission to provide exceptional customer support services to tech companies around the globe. Visit our website at [www.blithequark.com]( DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas.
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