[Remote] Community Manager (Contract/Shift Work)

Note: The job is a remote job and is open to candidates in USA. Artisan Council is a boutique digital marketing agency that empowers progressive brands in the social and digital landscape. They are seeking a Contract Community Assistant to manage community engagement for multiple brands, ensuring timely responses and authentic interactions across various social media platforms.

Responsibilities

• You will support moderation during the holiday period, joining training sessions and preparing in advance to ensure seamless coverage and no gaps in community engagement.
• You will manage community management and moderation for multiple brands, maintaining 100% reply rates and responding to all owned messages and comments within 2 hours.
• You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, X, Threads, Facebook, YouTube, Reddit)
• You will publish content on social media channels and monitor engagement.
• You will review all pre-scheduled social content at the time it publishes to confirm accuracy.
• You will moderate on-channel and off-channel conversations, both owned and earned, managing proactive and reactive engagement simultaneously.
• You will maintain moderation volume, meet moderation quotas, and manage priorities to ensure timely and complete coverage.
• You will maintain moderation aligned with brand priorities and active campaigns.
• You will use third-party community management tools and also sweep native feeds, inboxes, and other channels daily to ensure all conversations are fully moderated.
• You will identify social trends and pertinent conversations, inserting the brand into relevant discussions through timely moderation and engagement.
• You will identify opportunities to surprise, delight, and show community members how much they are appreciated, and you will handle communications to collect all necessary information for fulfillment.
• You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches.

Skills

• Deep knowledge of pop culture and cultural trends - you know the latest meme, TikTok sounds, and trends before most people do!
• You know every up-and-coming creator in the beauty space
• You live in the comments section on TikTok and know how to drive conversation and engagement when moderating the community on and off
• Passion for beauty, skincare, popular brands, and other relevant communities is imperative
• In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
• Knowledge of the ins and outs of all social media channels, and use them effectively for work and personal use
• Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
• Social media enthusiast, champion of influencers, and internet culture
• Strong familiarity with Microsoft Excel / Google Sheets
• A self-starter who is motivated, proactive, and outgoing
• Ability to work both independently and as a team player
• Ability to write and edit communications and articulate the brand's voice in a creative, compelling, and witty manner
• Ability to jump from the community side of marketing to the analytical side
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
• Excellent written and verbal communication and interpersonal skills
• Strong attention to detail and a knack for problem-solving
• Finger on the pulse of culture
• Experience in a target-oriented environment
• Ideally, previous experience in a customer-facing or customer service role
• Suits people searching for an entry-level role

Company Overview

• Artisan Council offers marketing, social media strategy, Content production, data analysis and services. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://artisancouncil.com/.

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