Lead Quality Improvement Consultant - Outpatient Clinical Practice
Description: Make care safer and improve patient outcomes across an eight-state region while enjoying work-life balance and professional growth. As a Quality Improvement Consultant (QIC) Lead, you will be part of the national QIN-QIO Program, which sets the pace for performance excellence. This is an ideal position for professionals who want to stay in touch with health care delivery while developing or strengthening leadership skills. You will lead a team of setting-specific QICs who deliver improvement consultation and coaching services to or outpatient clinical practices across a wide range of clinical and operational topics. QIC Leads also deliver services to providers, but at a reduced level of effort to accommodate their supervisory duties. In a typical day, you might find yourself holding coaching calls with some of your assigned providers while guiding team members who have questions about data interpretation or the best way to help a provider with barriers to improvement. As your team’s expert on HQI’s technical assistance processes, you also will help members who need clarity about provider assessment, root cause analysis, action planning, intervention selection and proper documentation in Customer Relationship Management systems. You will learn from and be supported by the Technical Assistance Director, who will count on you to keep your team’s providers engaged and to identify opportunities and concerns specific to their progress. Subject matter experts and dedicated analytics and communications teams will further enrich your experience in HQI’s friendly, open and collaborative work environment. This is a remote position. The preferred location for candidates is Kentucky, Tennessee, Florida, or Georgia. Requirements:
- Bachelor's degree (health care administration, nursing, public health, or other related) and 5+ years of setting-specific (practice) experience in health care QI or master's degree and 3+ years.
- At least three years of Quality Improvement Organization (QIO) experience.
- Experience with QI methods and tools and their practical application. Examples include root cause analysis techniques, process or workflow mapping, run and control charts, Plan-Do-Study-Act, Quality Assurance and Performance Improvement (QAPI).
- Ability to interpret data, such as performance on quality measures, and provide guidance on identifying and prioritizing opportunities for improvement.
- Quality credentials are very desirable, such as Certified Professional in Healthcare Quality (CPHQ), Certified Patient Safety Professional (CPPS), Six Sigma belt of any color or training in Lean.
- Clinical or administrative credentials are a plus but not required. Examples include nursing, nursing home administrator or social work licensure, certification in areas like diabetes education, discharge planning or care management, etc.
- Demonstrated ability to work collaboratively as part of a larger team, including excellent lateral and upward communication and teamwork skills.
- Must be able to function effectively in a remote work environment, manage multiple priorities, and be comfortable using good judgment to keep work moving in the absence of complete information.
- Excellent oral and written communication skills, including the ability to make internal presentations and to contribute report content that does not require significant editing.
- Proficiency in Office 365, ability to learn new applications as required, and adept with time management.
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