Mid-Level Implementation Consultant Post-Go-Live (m/f/d)
What the job is about As an Implementation Consultant with focus on live customers, you will play an important role in creating, configuring, and assembling the foundational components of Sofico’s solution to support and enhance business processes. You will collaborate closely with clients and project teams to design, implement, and deliver tailored solutions that meet customer needs. Your responsibilities will include: Post Go-Live Services Change Request Management:
- Analyze and refine customer service requests into actionable specifications.
- Verify Miles' capabilities to propose optimal solution directions.
- Design, execute, document, and deliver configuration solutions.
- Collaborate with BA’s, TA’s, product managers and developers for enhanced solution implementation.
Customer Interaction:
- Engage with customers to address complex requirements and provide comprehensive handovers.
- Provide accurate estimations to Account and Service Desk Managers.
- Handle customer queries and provide expert advice on solution configurations.
- Offer guidance on configuration design for customer-led implementations.
- Support customers in their configuration and development processes.
- Defect Handling
- Leverage advanced implementation skills to address defects in configured solutions effectively
Configuration Execution:
- Execute and document configuration solutions.
- Integrate solutions from various work streams into a cohesive system.
- Conduct unit testing to ensure quality and reliability of configured solutions
Your interests and skills You like to work on impactful projects in a dynamic and innovative environment. You will collaborate with passionate professionals, refine your skills, and contribute to delivering solutions that drive customer success. What else is expected:
- Proven experience in a configuration or implementation consulting role, preferably in a tech-driven
environment.
- Familiar with software implementation lifecycle and 2nd and 3rd line support
- Strong analytical skills with the ability to translate business requirements into technical solutions.
- Proficiency in system configuration, testing, and documentation.
- Excellent problem-solving skills and attention to detail.
- Effective communication and collaboration abilities to interact with diverse stakeholders.
- Experience in customer engagement and providing consultative support.
- Familiarity with ERP software solutions in the automotive or financial services sectors is a plus.
What we offer you We would like to welcome you to an international and multicultural company that has been operating for over 30 years and is doubling in size every 5 years. Growth is our middle name, while we strongly adhere to our horizontal and open company culture. You're in the driver's seat of your own career, that's our motto. Your personal development is therefore paramount. During an extensive onboarding program of six months, we make you, with the support of your job coach, familiar with our product and the organization. Even after this period, you will continue to get opportunities to learn and develop yourself further. You’re never alone. At Sofico you will also work in a modern office that is easily accessible. We have plenty of safe charging points for your electric car or bike, and free shared bicycles available to pick up your lunch. In return for your efforts, we offer an extensive salary package, including a company car with a fuel card, a bonus system, meal vouchers, and group and hospital insurance. Are you a sporty type? A bike lease is also one of the possibilities! The flexible office hours and opportunities to work from home provide the necessary flexibility within the company. At Sofico we are strong believers in the power of a good cup of coffee. Water or soft drinks are of course also on the menu. We love our team events. Think after-work drinks, a BBQ, a family day, a company weekend, or a walking dinner with the whole company. Apply tot his job Apply To this Job