Experienced Marketing Technology Manager – Customer Service and Digital Transformation at blithequark

Are you a visionary leader with a passion for innovation and customer-centricity? Do you have a proven track record of driving business growth through strategic marketing and technology initiatives? If so, we invite you to join blithequark as our Marketing Technology Manager, where you will play a pivotal role in shaping the future of our customer service and digital transformation journey. At blithequark, we are committed to delivering exceptional customer experiences through cutting-edge technology and innovative marketing strategies. As a key member of our leadership team, you will have the opportunity to architect and implement a modern, scalable marketing and customer service ecosystem that will propel our business forward. This is a rare opportunity to join a dynamic organization that is poised to reshape the industry.

About the Role

As our Marketing Technology Manager, you will be responsible for leading a high-performing team of MarTech professionals focused on automation, analytics, CRM, campaign operations, customer service, and digital platforms. You will collaborate cross-functionally with Marketing, IT, and Data teams to build the right infrastructure, processes, and platforms to power data-driven growth, personalization, and performance at scale.

Key Responsibilities

* Develop and execute our marketing technology and customer service roadmap, aligning with business objectives and industry trends

• Select, implement, and optimize best-in-class marketing tools and platforms, including MAP, CRM, CDP, DAM, analytics, attribution, and personalization engines
• Serve as a strategic partner to marketing, customer service, sales, IT, and data teams, ensuring seamless integration and collaboration
• Own the technical integration of MarTech and Customer Service systems with internal infrastructure and data sources, prioritizing flexibility, security, and scale
• Ensure seamless tech integrations and enabling unified customer experiences through data flows, tagging, governance, and real-time access to actionable insights
• Establish strong vendor relationships and manage contracts, SLAs, and renewals
• Evangelize innovation across the organization, driving a culture of experimentation and continuous improvement

Essential Qualifications

* Bachelor's Degree or equivalent in business, finance, marketing, or other directly related discipline

• Five (5) years directly related experience in planning and analyses, with a strong background in marketing technology and customer service
• Advanced degrees may offset experience requirements, with a related Master's Degree equaling two (2) years experience
• Demonstrated computer skills, with expertise in marketing automation, analytics, and CRM platforms
• Strong basic management, human relations, communication, and analytical skills, with the ability to lead and mentor high-performing teams

Preferred Qualifications

* Proven track record of driving business growth through strategic marketing and technology initiatives

• Experience with data-driven marketing, personalization, and attribution modeling
• Strong understanding of customer service and digital transformation, with a focus on delivering exceptional customer experiences
• Ability to collaborate cross-functionally with Marketing, IT, and Data teams, ensuring seamless integration and collaboration
• Strong vendor management and contract negotiation skills, with experience managing SLAs and renewals

What We Offer

* Competitive salary range: $9,208.38/month - $16,575.08/month

• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunity to work with a dynamic and innovative organization, shaping the future of customer service and digital transformation
• Collaborative and inclusive work environment, with a focus on employee growth and development
• Flexible work arrangements, with the option to work remotely or from one of our FedEx Campus locations

How to Apply

If you are a motivated and results-driven leader with a passion for innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your experience and qualifications for this role. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an E-Verify participant. If you require reasonable accommodations in the application or hiring process, please contact us at [email protected].

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. Apply for this job