Experienced Customer Service Representative – Remote Healthcare Claims Specialist

Join blithequark, a forward-thinking global organization, in providing exceptional customer experiences while working from the comfort of your own home. As a Customer Service Representative-Remote (Healthcare Claims) at blithequark, you will be part of a diverse team that spans over 70 countries, where collaboration and mutual support are key to success.

About blithequark

blithequark is a global leader in customer experience and technology services, recognized as one of the 'World's Best Workplaces' and 'Best Companies for Career Growth'. Our people-first culture and inclusive environment make us an attractive option for those seeking a career change or looking to grow their careers in a supportive environment. We prioritize exceptional customer experiences and tech-powered innovation, and due to our continued growth, we are seeking passionate individuals who are committed to delivering outstanding service.

The Role

As a remote Customer Service Representative, you will be responsible for processing medical claims in a back-office setting, assisting customers with basic technical issues, and maintaining accurate records in databases. You will also have the opportunity to promote additional products and services, ensuring that every customer interaction is handled with care and professionalism. Our comprehensive training and ongoing support will help you succeed in this role, with a strong focus on career advancement and personal development.

Responsibilities

* Provide customer support processing medical claims in a back-office setting

• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Requirements

* 1+ year of previous claims experience (healthcare claims preferred for some positions)

• Call center experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Nice-to-haves

* Previous experience working with healthcare claims software

• Familiarity with CRM systems
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Benefits

* Paid training and performance-based incentives

• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. Our comprehensive training programs and ongoing support will help you succeed in your role and advance your career. We offer opportunities for career advancement, professional development, and leadership growth, ensuring that you have the tools and resources needed to achieve your goals.

Work Environment and Company Culture

As a remote Customer Service Representative, you will be part of a diverse team that spans over 70 countries. Our people-first culture and inclusive environment make us an attractive option for those seeking a career change or looking to grow their careers in a supportive environment. We prioritize exceptional customer experiences and tech-powered innovation, and due to our continued growth, we are seeking passionate individuals who are committed to delivering outstanding service.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including paid training and performance-based incentives. Our benefits include health and wellness programs, mentorship programs, and programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals. Apply Job! Apply for this job