Experienced Customer Care Representative – Dermatology and Skin Care Services at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for handling complex situations with ease and poise? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Care Representative – Dermatology and Skin Care Services.

About blithequark

blithequark is a leading healthcare organization dedicated to providing top-notch medical services to our community. As a renowned academic medical center, we pride ourselves on our commitment to education, research, and healthcare excellence. Our team of dedicated professionals is driven by a shared passion for improving the lives of Mississippians through innovative treatments, cutting-edge research, and compassionate care.

Job Summary

As an Experienced Customer Care Representative – Dermatology and Skin Care Services, you will play a vital role in ensuring an exceptional patient experience at our UP Derm-Face Skin Center. You will be responsible for providing a range of front-end customer service, financial, and support activities that meet the highest standards of quality and care. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing

• Inputs patient registration utilizing practice management software and verifies the accuracy of information
• Obtains and documents information from referring physician's office
• Verifies benefit information and makes patient referrals for financial counseling as required
• Reviews insurance plans for referral and authorization requirements, documenting in the patient care record
• Works with payors to obtain referrals and authorizations as indicated by the patient treatment plan
• Schedules appointments, tests, and ancillary procedures for patients during registration or check-out and makes modifications as required
• Collects and documents patient payments and balances cash collection activities daily

Requirements

* High School Diploma/GED and two (2) years of customer service experience or equivalent combination of education/experience

• Healthcare experience preferred
• Knowledge of methods and principles for providing customer service
• Knowledge of medical terminology
• Knowledge of patient registration and medical insurance claims and procedures
• Verbal communication skills
• Interpersonal and customer service skills
• Organizational and professional skills
• Skill in the use of personal computers and related software applications

Preferred Qualifications

* Previous experience in a healthcare setting

• Knowledge of practice management software
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and practice management software
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Experienced Customer Care Representative – Dermatology and Skin Care Services, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship
• Continuing education and professional development programs
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

Work Environment and Company Culture

Our UP Derm-Face Skin Center is a dynamic and fast-paced environment that requires a high level of energy and enthusiasm. As an Experienced Customer Care Representative, you will be working in a team-based setting with a diverse group of professionals who share a passion for delivering exceptional patient care. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

As an Experienced Customer Care Representative – Dermatology and Skin Care Services, you will be eligible for a range of benefits and perks, including:

• Competitive salary and benefits package
• Paid time off and holidays
• Opportunities for professional development and career growth
• A supportive and collaborative work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to reviewing your application and welcoming you to our team at blithequark. Apply Job! Apply for this job