Technical Writer III

About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Ping Identity is seeking a Technical Writer III to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content within a Docs-as-Code environment.

You will:

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core administrator and end user documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of IT administrators configuring and managing the product, and end-users leveraging its features.
• Investigate, research, and learn PingOne DaVinci and similar products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
• Translate complex technical concepts related to identity verification, multi-factor authentication (MFA), and secure access into easily understandable content, including real-life examples and use cases relevant to PingID deployments.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
• Follow the software development life cycle process closely to anticipate and ascertain documentation needs.

You have:

• At least 4-7+ years of technical writing experience.
• Proven experience documenting complex software, with a strong preference for identity and access management (IAM) applications or security products.
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision.
• Ability to learn unfinished, new, complex software fast with little help.
• Prior experience or exposure to software development, including familiarity with Agile.
• Experience with Jira and Confluence or similar project management platforms.
• Strong understanding of the needs and workflows of both technical administrators and general end-users.

You have the advantage if you have experience:

• Documenting AI/ML concepts and their application in cybersecurity or identity verification.
• Building, installing, configuring, and debugging client and server software.
• Documenting IAM applications for power users and end users, particularly related to authentication flows or user provisioning.
• Familiarity documenting mobile apps, including experience with both iOS and Android user interfaces and platform-specific terminology.
• Direct experience with PingOne DaVinci, PingOne Protect, PingOne Verify, or other Ping Identity products.

Salary Range $96,500-$115,940

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.