Technical Content Designer, Customer Service – Crafting Exceptional Experiences for Global Entertainment

At blithequark, we're revolutionizing the way people enjoy entertainment worldwide. With 278 million paid memberships in over 190 countries, we're shaping the future of global entertainment by providing unparalleled access to TV series, films, and games across a wide variety of genres and languages. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a pivotal role in enhancing the support experience for our members and customer service agents.

Join the Blithequark Team

As a leader in the entertainment industry, blithequark is committed to delivering exceptional experiences for our members. Our Global Customer Service organization is dedicated to providing top-notch interactions with our subscribers worldwide. We're seeking a talented Technical Content Designer with a strong technical background to join our team and contribute to the development of innovative content solutions.

The Role

As a Technical Content Designer, you'll collaborate with program managers, visual designers, and cross-functional partners in product, engineering, and research to create and manage content for the blithequark Help Center and internal customer service knowledge base. Your primary focus will be on editing and managing content that helps customers navigate technical issues, such as troubleshooting and device problems, in a clear and simple manner.

Key Responsibilities

* Lead large complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams to develop content solutions
• Create, maintain, and update style guides and editorial training to ensure consistency and quality
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)

• 5+ years of relevant experience in technical writing, content management, or a related field
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on customer service or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, TV)
• Experience with information architecture and content management systems
• Desired qualities:

+ Independent and self-motivated + Innovative thinking and problem-solving skills + Curiosity and a desire to learn + Action-oriented and results-driven + Strong relationship builder with excellent communication skills + Highly adaptable and able to thrive in a fast-paced environment

Compensation and Benefits

At blithequark, we offer a comprehensive compensation package that includes an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. Our compensation range for this role is $50,000 - $190,000. We also provide a range of benefits, including:

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off for full-time salaried employees

Work Environment and Culture

At blithequark, we're committed to creating a unique culture and environment that fosters innovation, creativity, and collaboration. Our team is passionate about delivering exceptional experiences for our members, and we're dedicated to making a positive impact on the world. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.

How to Apply

If you're a talented Technical Content Designer with a passion for creating exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job Posting Information

Job Requisition ID: JR29416 Job Posting Date: August 26, 2024 Teams: Marketing & Promotions Work Type: Remote Apply for this job