Experienced Part-time Remote Customer Success Representative – Scaling Customer Experience at blithequark

Are you a customer-centric professional with a passion for data-driven decision making and a knack for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as a part-time remote Customer Success Representative, where you'll play a vital role in scaling our customer success initiatives and driving business growth.

About blithequark

blithequark is a forward-thinking organization that's revolutionizing the way businesses interact with their customers. Our commitment to innovation, customer satisfaction, and employee empowerment has earned us a reputation as a leader in our industry. As a Customer Success Representative at blithequark, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and driving business success.

The Role

As a Customer Success Representative at blithequark, you'll be responsible for a mix of proactive and reactive customer success and support activities. Your primary goal will be to ensure that our customers receive the highest level of service, support, and satisfaction. This will involve:

• Monitoring real-time metrics to maintain healthy call center production and proactively addressing any signs of poor health
• Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
• Communicating with blithequark's Operations and Product departments, as well as BPO leads, to resolve issues related to the ordering platform or agent staffing
• Supporting the onboarding of new customers by creating accounts in blithequark's database, verifying telephony setup, and answering questions
• Maintaining blithequark's knowledge base for customers and assisting in the creation of new SOPs
• Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
• Contacting Restaurant partner locations as needed to facilitate order recovery

What You'll Get

As a part-time remote Customer Success Representative at blithequark, you'll enjoy a range of benefits, including:

• Flexible, part-time hours with hourly pay
• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to "wear lots of hats" and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What Sets You Up for Success

To excel in this role, you'll need:

• 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
• Flexible/open availability.
• Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
• Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent.
• Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required.

Why Join blithequark?

At blithequark, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're committed to providing them with the resources, training, and opportunities they need to succeed. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we invite you to join our team.

How to Apply

If you're a motivated and customer-centric professional who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply for this job