Experienced Full Time Cargo Agent Customer Service Representative for Blithequark

Introduction to Blithequark and the Industry

At blithequark, we are committed to delivering exceptional customer experiences and ensuring the safe and timely transportation of freight. As a leader in the industry, we pride ourselves on our dedication to our values - Care, Integrity, Flexibility, Employee Management, and Collaboration - which guide everything we do. Our team members are the key to our success, and we are passionate about providing them with the support, resources, and opportunities they need to thrive in their careers.

Job Overview and Key Responsibilities

As a Cargo Agent (Customer Service Agent) at blithequark, you will play a vital role in our mission to guarantee freight is shipped on time, every time, safely. You will be the face of blithequark freight, interacting directly with customers in person and over the phone. This entry-level customer service position offers a unique opportunity to develop your skills and advance your career, with mentorship and guidance from our experienced leaders. Your key responsibilities will include:

• Booking and coordinating freight shipments
• Providing exceptional customer service to clients via phone and in person
• Working collaboratively with colleagues to ensure seamless operations
• Adhering to safety protocols and procedures to ensure the well-being of yourself and others
• Participating in ongoing training and development to enhance your skills and knowledge

Work Schedule and Requirements

As a Cargo Agent, you can expect to work a variety of shifts, including early mornings and evenings, depending on the operational requirements of your station. You will work between 20 and 40 hours per week, with the opportunity to develop your skills and take on additional responsibilities as you grow in your role.

Essential Qualifications

To succeed in this role, you will need:

• A high school diploma, GED, or equivalent
• A valid driver's license
• Basic digital literacy and computer skills
• The ability to frequently lift tools, supplies, or items weighing up to 50 pounds
• A commitment to wearing required company-approved Personal Protective Equipment (PPE)
• A focus on safety and security, with a willingness to embrace different individuals, thinking, and styles

Preferred Qualifications

While not essential, the following qualifications will give you an upper hand in this role:

• Prior experience in freight cargo and warehouse operations
• Strong writing and computer skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to helping our team members achieve their long-term career goals. We offer a range of career development programs, including training and mentorship opportunities, to help you build your skills and advance in your career. With a focus on holistic well-being, we also provide access to programs and resources that support your physical, emotional, social, and financial health.

Work Environment and Company Culture

Our culture is built on a shared commitment to living our values every day, in everything we do. We believe that our people are our greatest asset, and we are passionate about creating a work environment that is inclusive, supportive, and empowering. With a range of Business Resource Groups and community service opportunities, you will have the chance to connect with colleagues who share your interests and passions, while making a positive impact on the world around you.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Industry-leading profit-sharing project and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, and personal time
• Comprehensive health benefits, including medical, dental, vision, and life insurance
• Family care support, including fertility assistance, surrogacy and adoption support, and lactation support
• Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark perks

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the blithequark team. With a commitment to your growth and development, a supportive and inclusive work environment, and a range of benefits and perks, we believe that blithequark is the perfect place to take your career to the next level. Apply now to become a part of our dynamic team and start your journey to success!