Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about providing top-notch technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Fiber Customer Support Analyst. At blithequark, we're committed to empowering our customers with the best network and entertainment experiences possible. As a key member of our customer support team, you'll play a vital role in delivering exceptional service and support to our Fios customers.
About blithequark
At blithequark, we're more than just a company – we're a community of innovators, creatives, and problem-solvers who are passionate about making a difference in the world. We believe that the true you should be able to learn, grow, and thrive in a supportive and inclusive environment. Our team is dedicated to anticipating, leading, and believing in the power of listening and learning. We come together in times of crisis and celebration, lifting our communities and building trust in everything we do.
Your Role
As an Experienced Fiber Customer Support Analyst, you'll be the face of blithequark's customer support team, providing exceptional technical support and customer service to our Fios customers. Your responsibilities will include:
* Answering incoming calls from customers with order inquiries and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and passionate individual who is committed to customer service excellence. You'll have:
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
* A strong technical background, preferably with experience in communication and networking components
* The ability to thrive in a fast-paced work environment and enjoy helping customers connect to the digital world
* A related Associate Degree or 2+ years' relevant experience in a technical support role
* Technical support call center experience is a plus
What We Offer
As a valued member of the blithequark team, you'll enjoy:
* A competitive salary and benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Opportunities for career growth and professional development in a collaborative and inclusive environment
* A flexible work schedule, with the option to work from home and occasional in-person trainings and meetings
* A dynamic and supportive team environment that encourages authenticity and fosters a sense of belonging
* Recognition and rewards for outstanding performance and contributions to the team
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Compensation and Benefits
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and submit your application today.
Join the blithequark Team
At blithequark, we're committed to empowering our customers with the best network and entertainment experiences possible. As a valued member of our team, you'll have the opportunity to make a real difference in people's lives and contribute to a dynamic and supportive work environment. Join us today and discover a career that's full of purpose and possibility.