Experienced Customer Service/Repair Representative – Global Technology Leader

At blithequark, we're a pioneering technology leader with a rich history spanning over 130 years. Our company has been at the forefront of innovation, continually pushing the boundaries of what's possible in the digital industries. With five focused business units – Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation – we're dedicated to providing the best products for our customers. Our commitment to energy efficiency, reliability, and productivity has made us a trusted partner for industrial, utility, and infrastructure customers worldwide. We're now seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

Job Summary:

As a Customer Service/Repair Representative, you'll be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. You'll work closely with customers, repair technicians, manufacturing, and logistics personnel to ensure seamless communication and timely resolution of issues. Your primary goal will be to provide exceptional customer service, ensuring customer satisfaction and loyalty.

Key Responsibilities:

* Manage repairs from customer/channel request through delivery, ensuring timely and efficient processing

• Request and enter required information per written process to execute repair, maintaining accurate records and documentation
• Manage repair priority with repair techs as appropriate to meet schedule and Key Performance Indicators (KPIs)
• Lead problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
• Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
• Support other roles or tasks as requested by management

Essential Qualifications:

* Bachelor's Degree in a relevant field (e.g., Business Administration, Engineering, or Technical Field)

• 2-5 years of experience in customer service, repair order management, or a related field
• Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
• Proficiency in computer software applications, including Microsoft Office and repair order management systems
• Ability to work independently and as part of a team, with a focus on customer satisfaction and loyalty

Preferred Qualifications:

* 2+ years of experience in customer service, repair order management, or a related field

• Experience managing repair priorities for customers, with a focus on meeting schedule and KPIs
• Strong documentation and reporting skills, with the ability to analyze data and recommend process improvements
• Experience in problem resolution activities, with a focus on capacity and material constraints, customer issues, and urgent repair turnaround
• Familiarity with repair order management systems and software applications

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, and internal stakeholders

• Strong problem-solving and analytical skills, with the ability to analyze data and recommend process improvements
• Ability to work in a fast-paced environment, with a focus on meeting schedule and KPIs
• Strong documentation and reporting skills, with the ability to maintain accurate records and documentation
• Ability to work independently and as part of a team, with a focus on customer satisfaction and loyalty

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service/Repair Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, repair order management, and problem-solving
• Participate in training and development programs, including workshops, webinars, and online courses
• Collaborate with internal stakeholders to improve processes and procedures
• Take on additional responsibilities and challenges, with opportunities for career advancement

Work Environment and Company Culture:

We're proud of our company culture, which values innovation, collaboration, and customer satisfaction. As a Customer Service/Repair Representative, you'll work in a fast-paced environment with a focus on meeting schedule and KPIs. You'll be part of a team that's passionate about delivering exceptional customer experiences and committed to making a positive impact in the digital industries.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Hourly rate: $24.00 - $27.00 per hour
• Benefits:

+ 401(k) plan + Dental insurance + Health insurance + Vision insurance

• Shift: Day shift
• Expected hours: 40 per week
• Ability to commute: Bartlesville, OK (required)
• Work location: In-person

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job