Experienced Full Stack Customer Service Representative – Remote Call Center

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of meeting and exceeding sales targets? If so, we invite you to join blithequark, a leading provider of innovative solutions for individuals who have suffered or lost loved ones due to negligence. At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to provide hope and support to those who need it most, and we're seeking a talented Customer Service Representative to join our remote call center team.

About blithequark

Founded in 2015, blithequark has established itself as a trusted and compassionate partner for individuals seeking justice and compensation. Our team is comprised of experienced professionals who share a common goal: to make a positive impact on people's lives. We're proud of our commitment to excellence, and we're excited to welcome like-minded individuals to our team.

Responsibilities

As a Customer Service Representative at blithequark, you'll play a critical role in connecting with individuals who have potentially qualified for compensation. Your primary responsibilities will include:

• Handling high volumes of calls, with an average of 40-50 connections per day
• Identifying and qualifying potential clients, with a focus on meeting or exceeding monthly Key Performance Indicators (KPIs)
• Utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) to manage client interactions and track progress
• Adhering to scripts and company policies to ensure exceptional customer experiences
• Participating in training and learning opportunities to expand knowledge and skills
• Collaborating with colleagues to achieve team goals and objectives
• Troubleshooting basic IT issues and resolving technical problems

Requirements

To succeed in this role, you'll need:

• Excellent verbal and written communication skills, with a strong focus on interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills, with a competitive spirit and a drive to meet sales targets
• 2+ years of experience in a call-center environment, with a background in sales-focused roles
• A quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset (wired via USB)
• Ability to work 40+ hours per week, with a flexible schedule that includes evenings and weekends
• Strong background in call-center environment and sales-focused roles

Benefits

As a valued member of our team, you'll enjoy:

• Competitive compensation, with a salary range starting at $17.31/hour and commissions and bonuses that can increase total compensation to $33.00+/hour ($70,000+)
• Comprehensive health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development

Work Environment

Our remote call center is designed to provide a comfortable and productive work environment. You'll have access to:

• A quiet, distraction-free workspace with a reliable computer and high-speed internet
• A comprehensive training program that includes onboarding, product knowledge, and sales skills training
• Ongoing support and coaching from experienced colleagues and managers
• A collaborative team environment that encourages open communication and teamwork

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Note

This is a remote call center position, and you'll be required to work from a quiet, distraction-free workspace with a reliable computer and high-speed internet. You'll also need to be able to work 40+ hours per week, with a flexible schedule that includes evenings and weekends. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Apply for this job