Customer Service Representative II

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Customer Support Representative, Operations (Remote)

Full time, United States, Canada

In this role, you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining the source of issues and trends, and developing an improvement plan. You will ensure timely turnaround of all customer service correspondence. We are looking for someone with experience in customer service with good written communication skills.

As a Customer Support Representative, Operations, you will

• Use BCD systems to process requests accurately and efficiently.
• Provide first-level online navigational support and escalate technical issues.
• Advise on travel options and resolve issues professionally.
• Stay current on travel industry trends and supplier rules.
• Monitor client business needs and policy changes.
• Follow up on refunds, vouchers, and debit memos.
• Complete administrative tasks and meet performance goals.

About you

• Previous experience in a corporate travel office 
• Proficiency in airline reservations systems
• Demonstrated problem-solving skills
• Excellent customer service skills
• Understanding of ARC rules and regulations

About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $50,000 and $56,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].

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