Experienced Patient Customer Service Specialist – Healthcare Revenue Cycle Management

Are you passionate about delivering exceptional customer service and making a meaningful impact on patients' financial well-being? Do you thrive in a dynamic, supportive environment where you can grow and develop your skills? Look no further than this exciting opportunity at blithequark, a leading provider of innovative healthcare revenue cycle management solutions.

Why Join blithequark?

At blithequark, we're committed to empowering our patients to take control of their financial health. Our team of dedicated professionals is passionate about delivering personalized, compassionate care that sets us apart in the industry. As a Patient Customer Service Specialist, you'll play a vital role in our mission to improve patients' financial well-being and provide exceptional customer service.

What to Expect

As a Patient Customer Service Specialist at blithequark, you'll have the opportunity to work in a fast-paced, dynamic environment where no two days are ever the same. Your primary responsibilities will include:

• Placing and receiving phone calls to/from patients to gather payment for medical expenses
• Collecting demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms
• Educating patients on the healthcare revenue cycle and repayment programs to enhance their financial well-being
• Researching and resolving patient questions or concerns using web-based tools and internal platforms
• Maintaining and evolving knowledge of the processes and procedures of our clients

What We Require

To succeed in this role, you'll need:

• A High School Diploma or GED
• A minimum of 1 year of experience in a customer service capacity
• A minimum of 1 year of experience in a call center environment
• A minimum of 1 year of experience in medical/insurance coding and billing
• Residency in Wisconsin, Michigan, or Iowa if working from home

How to Stand Out

While the above qualifications are essential, we're also looking for candidates who can bring additional skills and experience to the table. If you have:

• 1+ year(s) of experience contributing to a team culture of learning and growth
• A proven track record of delivering exceptional customer service in a fast-paced environment
• Strong communication and problem-solving skills
• A passion for staying up-to-date with industry developments and best practices

What We Offer

As a valued member of our team, you can expect:

• A supportive and collaborative work environment that encourages growth and development
• Opportunities for career advancement and professional growth within the organization
• The chance to develop skills in healthcare revenue cycle and customer service
• A comprehensive benefits package, including medical, dental, and vision coverage
• A competitive salary and bonus structure
• A generous paid time off policy
• Access to ongoing training and development opportunities
• A dynamic and inclusive company culture that values diversity and inclusion

Work Environment and Culture

At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about delivering exceptional customer service and making a meaningful impact on our patients' lives. We believe in fostering a culture of learning and growth, where every team member has the opportunity to develop their skills and advance their careers.

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact on patients' financial well-being, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and perspectives. If you're passionate about delivering exceptional customer service and making a meaningful impact on patients' lives, we encourage you to apply for this exciting opportunity.

Apply Now

Ready to take the next step in your career? Apply now to become a Patient Customer Service Specialist at blithequark and join a team of dedicated professionals who are passionate about delivering exceptional customer service and making a meaningful impact on patients' lives. Apply Job! Apply for this job