Experienced Customer Service Coordinator – Delivering Exceptional Experiences in Home Appliance Sales and Service
At blithequark, we pride ourselves on being a family-owned business that has been serving Medina County for over 60 years. Our commitment to excellence has earned us the title of Medina County's Best of the Best – Appliance Store for 16 consecutive years. As we continue to grow and expand our team, we are seeking a highly skilled and dedicated Customer Service Coordinator to join our dynamic team.
About blithequark
blithequark is a leading provider of home appliance sales, installation, and service. Our company has evolved over the years, growing from a small family-owned business to a thriving organization with over 60 employees, including 2 retail locations, a parts & distribution center, and a team of skilled install, delivery, and service staff. Our mission is to deliver exceptional customer experiences, and we are committed to building long-lasting relationships with our customers.
Job Summary
We are seeking an experienced Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for creating a great customer experience by offering outstanding customer service, solving customer issues, and scheduling service appointments. You will work closely with our parts department, service technicians, and other team members to ensure that our customers receive the best possible experience.
Key Responsibilities
As a Customer Service Coordinator at blithequark, you will be responsible for:
* Creating a great customer experience by offering outstanding customer service
* Answering/transferring phones on our multi-line phone system
* Solving customer issues by scheduling service appointments
* Accurately finalizing service tickets by applying parts used and documenting service technician's diagnosis
* Communicating with customers regarding part orders, appointments, and service follow-up
* Working with support, sales, service, installation, and delivery staff to ensure that the customer receives the best experience possible
* Other duties as assigned
Requirements
To be successful as a Customer Service Coordinator at blithequark, you will need:
* An outgoing personality with exceptional customer service skills and a can-do attitude
* Effective verbal and written communication skills
* Ability to multitask in a fast-paced environment
* Experience with multi-line phone systems
* Acute attention to detail and follow-up of issues
* Thrives in a team and results-driven environment
* Knowledge of Microsoft Word, Excel, and Outlook
Benefits & Perks
As a valued member of our team, you will enjoy a range of benefits and perks, including:
* Earn up to 5 weeks paid vacation
* Paid Holidays
* 401(k) Matching
* Health Insurance
* Dental Insurance
* Vision Insurance
* Referral Program
Job Type & Compensation
This is a full-time position that requires weekend availability. You will be paid $17.50 an hour and will be eligible for bonus and/or profit sharing.
Work Environment & Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to building long-lasting relationships with our customers. We offer a range of benefits and perks, including flexible scheduling, remote work options, and a comprehensive benefits package.
Career Growth Opportunities & Learning Benefits
As a Customer Service Coordinator at blithequark, you will have the opportunity to develop your skills and advance your career. We offer a range of training and development programs, including on-the-job training, mentorship, and professional development opportunities.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
Contact Information
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!