Experienced Customer Service Representative - Remote Opportunity at Blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at Blithequark as an Experienced Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in building strong relationships with our customers, resolving issues, and driving sales growth.

About Blithequark

At Blithequark, we're a company that values hard work, creativity, and a commitment to excellence. We're a second-generation family-owned business that has been serving our customers for years with a range of innovative products, including gloves and suspenders. Our team is dedicated to providing the best possible customer experience, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Experienced Customer Service Representative at Blithequark, you will be responsible for interacting with our customers through various channels, including phone, email, and online chat. You will be the face of our company, providing timely and precise communication, resolving issues, and facilitating order transactions. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you.

Key Responsibilities

* Interact with customers through phone, email, or online chat to provide an outstanding experience via timely and precise communication.

• Collect and enter orders for our products, ensuring accuracy and attention to detail.
• Field customer questions and concerns, resolving issues and developing effective solutions.
• Manage the flow of sales orders for internal sales partners, confirming accuracy and ensuring timely delivery.
• Maintain customer records in CRM and other business systems, ensuring up-to-date information and accurate tracking.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.
• Assist with various projects and other duties as needed, demonstrating flexibility and a willingness to adapt.

Competencies

* Excellent communication skills, including active listening and attention to detail.

• Service-oriented, organized, and able to perform in a fast-paced environment.
• Proficient in Microsoft Office Suite, with the ability to learn new software and adapt to changing technology.
• Learns from and adapts to customer service trends based on customer communication and feedback.
• Remains calm and professional in all situations, demonstrating emotional intelligence and resilience.
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.

Supervisory Responsibility

This position has no supervisory responsibilities, allowing you to focus on delivering exceptional customer service and driving sales growth.

Work Environment

As a remote employee, you will work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. This role requires a quiet and dedicated workspace, with reliable internet and phone connectivity. You will be expected to work a standard 40-hour week, with some flexibility to accommodate customer needs and business requirements.

Physical Demands

This is a largely sedentary role, requiring minimal physical activity. However, some lifting may be required during set up and tear down of trade shows, up to 50 pounds.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings and training events.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school, or equivalent combination of education and experience.

• Proven customer support experience, with the ability to adapt and respond to different situations.
• Professional, outgoing, and service-oriented, with a minimum of 2 years of customer service experience in a B2B setting.
• Proficient in Microsoft Office, with the ability to learn new software and adapt to changing technology.

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems.

• Familiarity with Zendesk and Asana, with the ability to learn and adapt to new tools and technology.

Benefits

* 401(k) retirement plan

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Shift

* Day shift, with some flexibility to accommodate customer needs and business requirements.

Education

* Associate's degree (preferred)

Experience

* B2B Customer Service: 2 years (required)

Work Location

* Remote, with the flexibility to work from home and manage your schedule. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our dynamic team at Blithequark as an Experienced Customer Service Representative. Apply Job! Apply for this job