Experienced Full Stack Data Analyst – Voice of the Customer Methodology Development and Innovation

At blithequark, we're dedicated to fostering a culture of collaboration, innovation, and customer-centricity. As a Senior Statistics Architect, you'll play a pivotal role in transforming and innovating our Voice of the Customer (VOC) methodology, driving business growth, and delivering exceptional customer experiences. Join our crew and be part of a dynamic team that's shaping the future of customer engagement.

About blithequark

With over 5 million surveys received from clients each year across the consumer, business, and service provider space, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique includes the design and programming of customer satisfaction surveys, which comprise over 40 studies, translated into over 10 languages, and deployed in more than 20 countries. As a Senior Statistics Architect, you'll be instrumental in driving the transformation and innovation of this methodology, working closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in Technology.

Key Responsibilities

* Collaborate with utility teams to outline, design, and capture business needs

• Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within the Cornerstone Large Data Platform
• Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions
• Deliver high-quality and accurate data insights leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python)
• Provide guidance to improve competencies and drive efficiency in computing programs using massive data ecosystems
• Power customer story evaluation and elaboration, design and development of software programs, testing, and builds automation tools
• Proactively identify and automate repetitive tasks to improve efficiency and productivity
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC Stop-to-Give-Up technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development, launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years

• Experience in Agile methodologies, where small increments of a product are introduced at regular intervals to business groups
• Strong collaboration skills, with the ability to work closely with dating managers/product owners to translate functional requirements into technical deliverables

Preferred Qualifications

* Experience with data visualization tools and techniques

• Familiarity with cloud-based data platforms and big data technologies
• Strong understanding of data modeling, data warehousing, and data governance
• Experience with data quality and data integrity best practices
• Strong analytical and problem-solving skills, with the ability to interpret complex data insights and drive business decisions

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our colleagues. We offer a range of benefits, including:

• Competitive base salaries and bonus incentives
• Support for economic-well-being and retirement
• Flexible work arrangements, including hybrid, onsite, or remote options
• Generous paid parental leave policies (dependent on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (dependent on location)
• Free and confidential counseling support through our Wholesome Minds application
• Career development and education opportunities

Work Environment and Company Culture

We're proud of our inclusive and supportive work environment, where every colleague feels seen, heard, and valued. Our culture is built on a foundation of integrity, collaboration, and customer-centricity. We prioritize the physical, financial, and intellectual well-being of our colleagues and their loved ones, offering a range of benefits and programs to support their holistic well-being.

How to Apply

If you're a motivated and experienced data professional looking to join a dynamic team that's shaping the future of customer engagement, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now Apply for this job