Data and Analytics Director

Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals. Position Title: Data & Analytics Director Department: Technology & Data Strategy Position Location: Remote Position Type: Exempt or Hourly (As determined by Human Resources) Position Grade: (As determined by Human Resources) Reports to: AVP of Technology & Data Strategy Position Summary: The Director of Data & Analytics is a strategic leader responsible for overseeing enterprise data strategy, business intelligence, and analytics functions across the organization, with a focus on supporting fundraising, engagement, and mission-driven decision-making. This role ensures high-quality data governance, promotes a culture of data-informed decision-making, and oversees data architecture, data analytics, and reporting capabilities. The Director plays a key role in shaping enterprise data architecture, governance, and ensuring the availability and usability of data for key stakeholders, and serves as a bridge ensuring alignment between data systems and ministry goals. Educational or Certification Requirements:

• Bachelor's degree in Data Science, Information Systems, Statistics, Computer Science, or related field. Master's degree in Data Analytics, Business Intelligence, or related discipline preferred.

Experience Requirements:

• 8+ years in analytics, business intelligence, or data management, with 3+ years in a leadership or supervisory role, preferably in a nonprofit, higher education, or related mission-driven organization.
• Demonstrated leadership of data governance, analytics or reporting teams (in a nonprofit preferred)
• Experience managing data teams and working in cross-functional environments.
• Experience managing data platforms, enterprise reporting, and data integration projects
• Familiarity with fundraising, advancement, or CRM systems (e.g., Salesforce NPSP, Microsoft Dynamics, Raiser's Edge) preferred

Knowledge, Skills, & Character Required:

• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.
• Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.
• Believes in and supports the mission and ministry of Cross Catholic Outreach, and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach.
• Strong communication skills and ability to translate complex data concepts into actionable insights.
• Proven expertise in data architecture, governance, and BI tools (e.g., Power BI, Tableau)
• Familiarity with data privacy laws (e.g., GDPR, CCPA) and commitment to ethical data practices.
• Knowledge of cloud platforms and modern data stack tools (e.g., Snowflake, dbt, Fivetran) preferred.
• Demonstrated ability to translate complex data into clear, actionable insights for non-technical stakeholders
• Excellent leadership, communication, and project management skills
• Strategic thinker with strong analytical and decision-making abilities
• Collaborative, mission-oriented, and adaptable to a changing technology landscape

Duties:

• Develop and lead the enterprise data and analytics strategy aligned with organizational goals.
• Partner with senior leadership to define KPIs and reporting frameworks to support decision-making.
• Lead data initiatives supporting fundraising, digital engagement, finance, and operations.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Manage a team of data engineers, analysts, and BI developers.
• Provide mentorship and development opportunities to team members.
• Oversee the development and maintenance of data pipelines, data lakes, and data warehouses.
• Ensure strong data governance practices, including metadata management, quality assurance, and privacy compliance.
• Collaborate with IT to manage infrastructure and integration of data systems.
• Lead the development of dashboards, reports, and ad hoc analyses for internal stakeholders.
• Drive data literacy and empower teams through access to self-service reporting and dashboards
• Design and implement a structured intake process for analytics and reporting requests from internal stakeholders
• Develop a centralized request system (e.g., service portal, intake form, or ticketing system) to track status, timelines, and priorities
• Collaborate with stakeholders to clarify business needs and translate them into actionable data deliverables
• Maintain transparency through request tracking dashboards, SLAs, and regular status updates and ensure high-quality, consistent, and timely delivery.
• Establish prioritization criteria to align report development with strategic and operational priorities
• Ensure data products are accurate, timely, and user-friendly.
• Act as a strategic partner to Development, Finance, Programs, and other teams.
• Align data strategies with CRM and digital systems to ensure consistency and interoperability.
• Support organizational performance monitoring and impact reporting.
• Other duties as assigned

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