Experienced Customer Support & Data Entry Specialist – Orthopedic/DME, Remote Evening Shift
Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional support in the healthcare industry? Do you thrive in a dynamic and fast-paced environment, where accuracy and organization are paramount? If so, we invite you to join blithequark's team as a Customer Support & Data Entry Specialist, supporting our two e-commerce businesses: Brace Direct (orthopedic bracing and medical devices) and RevUp Sports (athletic shoes and apparel).
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering individuals to live healthier, more active lives. Our commitment to excellence is reflected in our cutting-edge products, exceptional customer service, and collaborative work environment. As a valued member of our team, you will have the opportunity to contribute to our mission and make a meaningful impact on the lives of our customers.
Schedule
As a Customer Support & Data Entry Specialist, you will work a flexible evening shift, Sunday through Thursday, from 3:00 p.m. to 11:00 p.m. EST. This schedule allows you to balance your work and personal life while providing exceptional support to our customers during peak hours.
Compensation & Benefits
* Competitive hourly rate: $13.00 - $15.00 per hour
- Work from home flexibility, allowing you to create a comfortable and productive workspace
- 1099 contract labor, providing the freedom to manage your own schedule and benefits
Key Responsibilities
As a Customer Support & Data Entry Specialist, you will be responsible for:
- Handling all incoming calls and returning missed calls promptly with professionalism
- Responding to customer messages across phone, email, and live chat
- Providing knowledgeable support for orthopedic products, including fitting guidance and product recommendations
- Processing and managing digital orders with accuracy and efficiency
- Performing ongoing data entry tasks, ensuring accuracy and organization, particularly during call downtimes
- Maintaining clear communication with team members and management regarding customer issues and resolutions
Qualifications
To succeed in this role, you will need:
- Prior experience in the orthopedic bracing or DME industry, with a strong understanding of brace types, brands, and fitting techniques
- Familiarity with medical billing/coding (L-codes) and insurance processes is a plus
- Experience in O&P clinics, chiropractic or orthopedic offices, or medical equipment suppliers highly valued
- Strong organizational and data entry skills with exceptional accuracy
- Proficiency with Microsoft Excel, Word, and multiple web-based systems
- Excellent verbal and written communication skills
- A quiet, distraction-free workspace and the ability to be available at the computer for the full shift
Essential Skills & Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to troubleshoot issues and provide solutions
- High attention to detail and accuracy, with the ability to maintain records and data with precision
- Ability to work independently and as part of a team, with a strong commitment to collaboration and customer satisfaction
- Proficiency with technology, including Microsoft Office and web-based systems
Career Growth Opportunities & Learning Benefits
As a valued member of our team, you will have access to:
- Ongoing training and development opportunities, designed to enhance your skills and knowledge
- Collaborative work environment, where you can share ideas and best practices with colleagues
- Opportunities for career growth and advancement, with a focus on promoting from within
- Recognition and rewards for outstanding performance and contributions to the team
Work Environment & Company Culture
At blithequark, we value a positive and inclusive work environment, where every team member feels valued, respected, and empowered to succeed. Our company culture is built on:
- Collaboration and teamwork, with a focus on open communication and mutual support
- Innovation and creativity, with a commitment to pushing boundaries and exploring new ideas
- Customer-centricity, with a focus on delivering exceptional service and support
- Diversity and inclusion, with a commitment to creating a welcoming and inclusive workplace
Compensation, Perks, & Benefits
As a Customer Support & Data Entry Specialist, you will enjoy:
- Competitive hourly rate: $13.00 - $15.00 per hour
- Work from home flexibility, allowing you to create a comfortable and productive workspace
- 1099 contract labor, providing the freedom to manage your own schedule and benefits
- Opportunities for career growth and advancement, with a focus on promoting from within
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional support in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through Indeed, and complete our warehouse associate assessment, available at: https://app.testgorilla.com/s/2pqvm9f6 We look forward to welcoming you to our team! Apply for this job