Experienced Customer Assistance Representative – Blithequark Store

Are you ready to embark on a thrilling journey as a Customer Assistance Representative at Blithequark Store? If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and growing your skills, then this is the perfect opportunity for you! At Blithequark Store, we're committed to providing our customers with an unparalleled level of service, and we're looking for talented individuals like you to join our team. As a Customer Assistance Representative, you'll be the face of our brand, interacting with customers in a courteous, efficient, friendly, and professional manner. You'll be the go-to person for resolving customer queries, providing assistance with self-service kiosk check-in and kiosk baggage processing, and ensuring that our customers have a seamless experience from start to finish.

Why You'll Love This Job

* Competitive starting pay of $16.10 per hour

• Opportunities to grow your skills and advance your career in a dynamic and fast-paced environment
• Collaborative and supportive team environment
• Comprehensive training and development programs to help you succeed
• Opportunities to work with a diverse range of customers and colleagues
• A range of benefits, including travel perks, health benefits, wellness programs, and more

Key Responsibilities

As a Customer Assistance Representative at Blithequark Store, your key responsibilities will include:

• Greeting customers when they enter the airport or arrive in the ticket area
• Monitoring the ticket counter area to ensure it is in compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Servicing and maintaining kiosk machines
• Troubleshooting kiosk technology issues
• Verifying that customers' carry-on baggage complies with FAA/Blithequark policies
• Verifying and clearing travel documents for customers traveling internationally
• Assisting customers with checked baggage processing
• Queuing lines in ticket counter areas based on departure times or type of assistance needed
• Accepting and activating customers' self-tagged baggage at the activation station
• Physically moving baggage throughout the ticket counter area
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when appropriate
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
• Assisting unaccompanied minors with boarding, deplaning, or other transportation
• Providing customers with gate information and directions
• Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags)
• Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
• Complete job-relevant trainings
• Adhere to government regulations (e.g., DOT, FAA, TSA)
• Adhere to company policies, procedures, and performance standards
• Wear uniforms as required by company policy
• Provide quality customer service in a professional manner in accordance with Blithequark's guidelines
• Use multiple internal resources/systems, including during customer interactions

Essential Qualifications

To be successful as a Customer Assistance Representative at Blithequark Store, you'll need:

• High School diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

While not essential, having the following qualifications will make you a strong candidate:

• Working knowledge of Sabre or any other Passenger Service System
• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What You'll Get

As a valued member of the Blithequark Store team, you'll enjoy a range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at Blithequark

At Blithequark Store, we're committed to creating an inclusive and diverse work environment that celebrates individuality and promotes growth. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at Blithequark.

How to Apply

If you're passionate about delivering exceptional customer experiences and growing your skills, then we want to hear from you! Apply now to become a Customer Assistance Representative at Blithequark Store and join our dynamic team of professionals who are dedicated to providing the best possible service to our customers. Apply for this job