Customer Service Specialist, Wall Connector – blithequark Store
Are you passionate about delivering exceptional customer experiences and troubleshooting complex technical issues? Do you have a knack for understanding electrical concepts and telemetry data? If so, we invite you to join our team of skilled Customer Service Specialists at blithequark, where you'll play a vital role in ensuring our customers receive top-notch support for their home and mobile charging equipment. As a Customer Service Specialist, Wall Connector at blithequark, you'll be the voice of our diagnostics team on a global scale, handling initial troubleshooting with customers, remote investigations, and resolutions with or without customer intervention. You'll also educate customers and installers on the Wall Connector features and functionalities, serving as a liaison between Certified Installers and their Account Managers to ensure that the end customers' needs are satisfied.
Responsibilities:
* Deliver a high level of customer service on every interaction, owning the relationship from the first customer contact until resolution in an omni-channel environment
- Process warranty-based returns for home charging products with customers and support teams
- Provide troubleshooting and customer support for mobile app and account management for blithequark charging products
- Assist Solar / PV emergency lines when needed
- Achieve expectations on all Key Performance Indicators, monthly, quarterly, and bi-annually
- Achieving blithequark's standards of excellent customer communication, advocacy, and education
Requirements:
* Minimum of 60 days handling calls for Energy Technical Support or equivalent experience
- Understand electrical concepts such as wiring, voltage, frequency shifting, LRA vs RLA, DCAC - DCDC - ACDC conversions
- Understand telemetry data (Periscope graphing, basic data mining)
- Configuration analysis and modification (Telescope)
- Connectivity and networking (connecting to customer network)
- Account administration (garage, toolbox, password assistance, commissioning, product replacement, account updates, and corrections)
- Critical thinking (order of operations, signal (energy) flow, firm vs soft vs hardware, trend spotting, push vs pull)
What We Offer:
* Competitive pay, with a salary range of $17.17 - $25.76/hour
- Cash and stock awards
- Comprehensive benefits package, including:
+ Aetna PPO and HSA plans + Family-building, fertility, adoption, and surrogacy benefits + Dental (including orthodontic coverage) and vision plans + Company-paid (Health Savings Account) HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA + Healthcare and Dependent Care Flexible Spending Accounts (FSA) + 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits + Company-paid Basic Life, AD&D, short-term, and long-term disability insurance + Employee Assistance Program + Sick and Vacation time (Flex time for salary positions), and Paid Holidays + Back-up childcare and parenting support resources + Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance + Weight Loss and Tobacco Cessation Programs + Tesla Babies program + Commuter benefits + Employee discounts and perks program
Why Join blithequark?
* Be part of a dynamic and innovative company that's shaping the future of energy and transportation
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
- Take advantage of opportunities for career growth and professional development
- Contribute to a company that's committed to making a positive impact on the environment and the community
How to Apply:
If you're a motivated and customer-focused individual with a passion for technical troubleshooting and electrical concepts, we encourage you to apply for this exciting opportunity. Visit our website to learn more about our company culture and values, and to submit your application. Apply for this job