Experienced Key Account Manager - Public & General Customers

Join blithequark, a global pharmaceutical leader, in its mission to protect Vietnamese people against dengue fever and other diseases. As a Key Account Manager - Public & General Customers, you will play a critical role in implementing the defined strategy of blithequark's Vaccine Business Unit towards a sustainable growth of Vietnam from a commercial perspective and with a focus on key accounts.

About blithequark

At blithequark, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We are a patient-focused company that inspires and empowers our employees to grow through life-changing work. Certified as a Global Top Employer, blithequark offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Job Description

Location:

Vietnam

Job Type:

Full-time

About the Role

The Vaccine Business Unit at blithequark Vietnam carries the mission of protecting Vietnamese people against dengue fever, a disease that remains a high burden to the healthcare system globally and in the country. As a Key Account Manager - Public & General Customers, you will act as the primary point of contact for key accounts, sharing and tight cooperation in product deployment to the market. This includes product knowledge and information training, marketing, HCP engagement, etc.

Key Responsibilities:

* Act as the primary point of contact for key accounts, sharing and tight cooperation in product deployment to the market.

• Identify key stakeholders to engage, work closely with all internal and external stakeholders to develop and execute strategic plans for key accounts that will be aligned with overall blithequark Vaccine business and brand strategy.
• Complete key account's profile and update any changes of these key accounts in charge.
• Monitor the output situation and proactively build actions plan to achieve business performance of key accounts. Additionally, propose adjustments target in the implementation area based on the actual circumstances.
• Build and nurture strong, long-lasting relationships with customers and partners, understanding their unique needs and delivering tailored solutions with excellence.
• Work closely with the other peers in Field force, marketing, and medical to ensure One-blithequark image and One voice to KOLs and HCPs across channels nationwide.
• Stay abreast of market information and market trend (including updated news on regulation related to our business, customer insights, market insights, performance of territory, and keep track in-arm data of our product, etc.) and provide on-time feedback and inputs to RSM, Marketing, and Medical team that contribute to brand planning, TAP, and impactful scientific engagement with HCPs.
• Manage assigned project related to key accounts.
• Execute excellently commercial engagement activities as per TAP (group product presentation, promotional call (F2F and F2F equivalent), activities at symposium such as stationing booth, providing disease awareness leaflet to vaccination centers, send Rep trigger email, etc.).
• Provide HCPs and decision makers of hospital/vaccination centers with on-time and accurate data and information about product of blithequark and objection handling.
• Coordinate efficiently with internal cross-functions to provide on-time and accurate information to customer's queries about product's data and evidence, supply and demand, scientific engagement activities from Marketing, Medical, and Commercial team, and PV-related matters.
• Ensure aligning his/her activities at assigned key accounts with the Vaccine BU's objectives, marketing plans.
• Provide NCM and RSM with accurate forecasting, data tracking, in-arm data.
• Collect e-consent of HCPs for omnichannel engagement activities.
• Support tender management.
• Ensure zero % of non-compliance for all activities and materials in execution.

What You Bring to blithequark

Education and Experience Requirements

* Mandatory to hold a university degree in medicine or pharmacy.

• Compliance mind-set is a must.
• Excellent communication and presentation skills in Vietnamese.

Desired:

* Experience in pharmaceutical industry as KAM or KAE.

• Experience in vaccine, regardless of role and responsibilities.
• Good command of English (verbal, reading, and writing).

Key Skills, Abilities, and Competencies

* Open to learn new knowledge and skills.

• With a mindset towards business partnering.
• Self-motivated and results-oriented.
• Ability to work independently and in a team.
• Versatile and resilient, ability to stay positive in pressure environment and work towards delivering results.

Complexity and Problem Solving

* Customer complaint handling.

• Keep good rapport with key decision makers and KOLs in the hospitals/institutes/vaccination centers.

Why Join blithequark?

At blithequark, we are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state, and local laws, and any other characteristic protected by law.

Locations

* VNM - Vietnam Remote

Worker Type

* Employee

Worker Sub-Type

* Regular

Time Type

* Full-time If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark's team. Apply for this job