Experienced Customer Success Manager – Supply Chain Industry Expert

Join blithequark, a fast-paced, innovative, data-driven startup changing the Supply Chain industry through real-time tracking and end-to-end visibility, as we seek an ambitious and experienced Customer Success Manager to join our team. As a key member of our Operations team, you will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand blithequark's footprint.

About the Role:

At blithequark, we are committed to delivering exceptional customer experiences that drive growth, retention, and satisfaction. As a Customer Success Manager, you will be the owner of the day-to-day management of your customers, becoming their go-to expert in all things blithequark. From training your customers on our platform to creating actionable goals for ways that they can optimize their supply chain, you will be responsible for creating customers who are delighted in their utilization and adoption of our product.

Responsibilities:

* Own overall relationship with assigned customers, which include: + Increasing adoption + Driving usage + Ensuring retention and satisfaction

• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress, and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

Qualifications:

* At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company

• Supply Chain industry experience preferred
• Excellent ability to multitask and prioritize workload
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Demonstrates a strong drive for efficiency, resolving problems, and getting the work done in a timely, quality-focused manner
• Multilingual proficiency (Good to have)

About the Team:

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of blithequark with all of our customers. From implementing round-table events to advocating directly with the blithequark Leadership team, our Customer Success Managers are the driving force behind our customer's satisfaction and retention.

About blithequark:

blithequark is a leader in AI-driven supply chain transformation for global enterprises and a pioneer of real-time visibility. We turn supply chain data into automated action, breaking down enterprise silos by creating a real-time digital twin of orders, shipments, inventory, and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across all stakeholders.

Career Growth Opportunities and Learning Benefits:

At blithequark, we believe in investing in our employees' growth and development. As a Customer Success Manager, you will have access to:

• Regular training and development programs to enhance your skills and knowledge
• Opportunities to work with a diverse range of customers and industries
• Collaborative and dynamic work environment that encourages creativity and innovation
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture:

blithequark is a fast-paced and innovative company that values creativity, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and driving growth and retention. We offer a dynamic and supportive work environment that encourages creativity, innovation, and continuous learning.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Salary: $80,000 - $100,000 per year
• Bonus: Up to 20% of annual salary
• Benefits: Comprehensive health insurance, 401(k) matching, and paid time off
• Perks: Flexible work arrangements, professional development opportunities, and a fun and dynamic work environment

How to Apply:

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job