Experienced Service Center Assistant – Remote Customer Service Representative

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team as a Service Center Assistant – Remote Customer Service Representative.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and organizations to achieve their full potential. Our mission is to create a culture of excellence, where every interaction is a testament to our commitment to quality, integrity, and customer satisfaction. As a remote customer service representative, you will be an integral part of our team, working closely with customers to resolve their queries, address their concerns, and provide personalized support.

Job Summary

We are seeking an experienced Service Center Assistant to join our remote customer service team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that all interactions are handled in a professional and courteous manner. This is a contract position, with the possibility of extension or conversion to a permanent role, contingent on business needs.

Key Responsibilities

* Act as the primary liaison with customers, resolving problems related to the application process and service

• Communicate clearly and professionally with customers via telephone and/or written correspondence regarding all aspects of claims process
• Educate and inform customers about the documentation required to process a claim, required time frames, payment information, and claim status
• Enter verbal and written application information accurately into the claims management system
• Assign new claims to the appropriate claim's handler
• Direct customer calls to the correct person at all locations
• Participate in and maintain a quality service culture within the Customer Service Team
• Attend scheduled work hours and be available to work during peak periods

Additional Responsibilities

* Perform other duties as assigned by management

• Support the organization's quality program(s)

Qualifications

* Education: High school diploma or GED required

• Experience: One (1) year customer service experience or equivalent combination of education and experience preferred
• Experience in an inbound call center preferred
• Skills & Knowledge:

+ Knowledgeable in disability plan eligibility, coverage, and benefits + Good customer service skills + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Strong organizational skills + Good interpersonal skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies

Work Environment and Culture

As a remote customer service representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our team is committed to creating a culture of excellence, where every interaction is a testament to our commitment to quality, integrity, and customer satisfaction. We value diversity, inclusivity, and teamwork, and strive to create a work environment that is supportive, collaborative, and fun.

Compensation and Benefits

* Hourly rate: $17.00 per hour

• Shift: Morning shift (8am - 5pm)
• Work Location: Remote
• Initial 3 days on-site, followed by 100% remote work

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity, inclusivity, and equal opportunities for all employees and applicants. We welcome applications from diverse candidates and are committed to creating a work environment that is supportive, collaborative, and inclusive. Apply for this job