Immediate Hiring: Customer Care Tax Expert - Payroll at blithequark
Are you ready to take your career to the next level and join a dynamic team that's revolutionizing the way restaurants operate? Look no further! blithequark is seeking an experienced Customer Care Tax Expert - Payroll to join our remote team. As a key member of our Customer Care Tax team, you'll have the opportunity to make a significant impact on our customers' payroll tax experience and help drive innovation and efficiency in our organization.
About blithequark
blithequark is a leading provider of restaurant technology solutions, dedicated to helping restaurants adapt, take control, and get back to what they do best: building the businesses they love. Our platform is designed to simplify the complexities of restaurant operations, and we're committed to providing our customers with the best possible experience.
The Role
As a Customer Care Tax Expert - Payroll, you'll be responsible for providing exceptional customer service and support to our customers, addressing their payroll tax-related questions and concerns through phone and email interactions. You'll also contribute to the day-to-day success of the Customer Care Tax team, working closely with internal teams and tax agencies to ensure accurate and timely payroll tax filings and payments.
Key Responsibilities
* Research payroll tax issues raised by internal stakeholders and customers, providing timely resolutions and ensuring accurate and timely payroll tax filings and payments
- Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
- Work with internal operations team and tax agencies to obtain accurate payroll tax account information
- Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed
- Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
- Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
- Collaborate with customers to complete Third-Party Agent (TPA) setup
- Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
- Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned
Requirements
* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
- Success operating independently and navigating competing priorities in a constantly changing environment
- Strong critical problem-solving, customer communication, organizational, and influencing skills
- Experience working with sensitive/confidential information
- Proficient in Microsoft Excel and Google Suite
Special Sauce (Non-essential Skills/Nice to Haves)
* MasterTax Experience
- FPC or CPP certification
- Associates or Bachelor's Degree
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our team members' changing needs. Learn more about our benefits at [insert link].
Compensation
The starting pay rate for this role is $25.96 per hour.
Diversity, Equity, and Inclusion
At blithequark, we believe that diversity, equity, and inclusion are baked into our recipe for success. We're committed to creating an inclusive and accessible hiring process, and we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
Ready to Make a Change?
Apply today and take the first step towards a rewarding new role! Seize this opportunity to make a significant impact and join our dynamic team at blithequark. Apply To This Job Apply for this job