Experienced Customer Service Advisor – Remote Opportunity with blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark as a Customer Service Advisor, where you'll have the opportunity to make a real difference in the lives of our customers.
About blithequark
At blithequark, we're a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. We're a culture that values individuality, diversity, and inclusion, where everyone has the opportunity to thrive and grow.
The Role
As a Customer Service Advisor with blithequark, you'll be responsible for handling inbound calls from customers with inquiries about their recent purchases. You'll use your problem-solving skills to find quick solutions and resolve any issues, while also providing exceptional service and helping customers feel heard. Your day-to-day responsibilities will include:
- Handling high-volume calls from customers with post-purchase needs, such as tracking orders, checking order status, and product returns
- Using your problem-solving skills to find quick solutions and resolve any issues
- Helping de-escalate frustrated customers with empathy and professionalism
- Occasionally assisting with upselling or cross-selling when appropriate and necessary
- Providing exceptional service and helping customers feel heard
What We're Looking For
We're seeking a compassionate and patient individual with excellent communication and soft skills. You'll be a strong problem-solver with a knack for de-escalating upset customers. You'll thrive in a high-volume, fast-paced environment and be comfortable working in a remote setting. Experience in customer service or call centers is a plus, but not required – training will be provided.
Why You'll Love Working with Us
* Remote work: Enjoy the flexibility of working from home in your secured workspace
- Health Benefits: Medical, dental, and vision coverage starting day one
- PTO: Accrue paid time off starting after 180 days
- Bonuses: Performance-based bonus incentives to reward your hard work and success
- Career growth opportunities: We're committed to helping you grow and develop in your career
- Learning benefits: We offer a range of training and development programs to help you succeed
Requirements
* 18 years or older
- High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Be flexible in working hours, seven days per week including weekend days
- Reside in one of our US hiring zones
We're an Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
How to Apply
If you're passionate about delivering exceptional customer service and making a real difference in the lives of our customers, we invite you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now! Apply for this job Apply for this job