Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution Specialist
Join blithequark as a highly skilled and dedicated Customer Service Representative to play a vital role in resolving patient medical billing inquiries and ensuring seamless communication with clients. As a key member of our team, you will be responsible for reviewing Explanation of Benefits (EOBs), resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. If you possess excellent communication skills, a friendly attitude, and a strong background in medical EOBs and health insurance, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional customer service and support to our clients, ensuring that their patients receive the best possible care. With a strong focus on teamwork and collaboration, we strive to create a positive and inclusive work environment that fosters growth and development. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
Key Responsibilities
As a Customer Service Representative at blithequark, your primary responsibilities will include:
- Reviewing EOBs to ensure accurate and timely resolution of patient medical billing inquiries
- Resolving patient medical billing inquiries and addressing concerns in a professional and courteous manner
- Collecting payments and processing transactions in a timely and efficient manner
- Assisting patients with inquiries regarding their medically billed charges
- Maintaining accurate records and documentation of patient interactions and transactions
- Participating in online team meetings and company Q&A forums to stay informed and engaged
- Meeting daily quality and productivity quotas, as well as contributing to the overall success of the project
- Maintaining accurate time tracking and reporting
- Reading and following up on denials and appeals
- Navigating personal and remote desktop simultaneously
- Demonstrating excellent computer skills and attention to detail
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- A minimum of 1 year of experience in customer service, medical billing, or a related field
- Excellent verbal, written, and social communication skills
- Previous experience working with an electronic medical system
- Attention to detail and accuracy is vital to being successful in this position
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Friendly and professional demeanor
- Ability to navigate personal and remote desktop simultaneously
- Excellent computer skills
- High-speed internet access and a reliable computer (Windows-based) capable of running multiple systems and software programs
- Ability to complete mandatory on-boarding training and meet daily quality and productivity quotas
Preferred Qualifications
While not required, the following qualifications and skills are highly desirable:
- Experience working with multiple clients and systems
- Knowledge of medical billing software and systems
- Certification in medical billing or a related field
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
Work Environment and Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that fosters growth and development. We value teamwork, collaboration, and open communication, and we strive to create a culture that is supportive, engaging, and fun.
Compensation and Benefits
As a contract employee, you will be paid on a 1099 basis, with a starting rate of $18.50 per hour. You will also have access to a range of benefits, including:
- Competitive hourly rate
- Opportunities for career growth and development
- Flexible work schedule and remote work options
- Access to training and development programs
- Recognition and rewards for outstanding performance
Schedule and Availability
The position requires a full 40-hour workweek, with work hours taking place Monday through Friday during Hawaii Standard Time. You must be available to work during this time and meet the daily quality and productivity quotas.
How to Apply
If you are a motivated and dedicated individual with a passion for customer service and medical billing, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Note:
This is a contract position, and the work term is based on the client contract term. The position starts immediately, and a full 40 work week must be completed. Apply for this job