Experienced Customer Support Representative - Chat (On-Site Position at blithequark)

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy staying up-to-date with the latest technology? If so, we invite you to join our dynamic team at blithequark as a Customer Support Representative specializing in chat interactions. In this role, you will play a vital part in bolstering our team's efforts to positively represent our automotive dealer clients and drive revenue through lead generation.

About blithequark

blithequark is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships with cutting-edge technology and exceptional customer support. We cultivate a professional yet relaxed and enjoyable work environment, where our associates can thrive and grow. Our team is comprised of passionate individuals who share a common goal: to deliver outstanding results and exceed customer expectations.

Responsibilities

As a Customer Support Representative at blithequark, you will be responsible for:

• Engaging and assisting customers across various inquiries through online chat, providing accurate information regarding products and services
• Facilitating appointment scheduling by focusing on specific appointment details and ensuring seamless communication with customers
• Collecting customer contact information for lead generation and client evaluation, while maintaining confidentiality and adhering to data protection policies
• Summarizing customer interactions based on their specific needs for client consideration, highlighting key takeaways and areas for improvement
• Developing and updating a repository of knowledge on the latest products and services, staying up-to-date with industry trends and developments
• Collaborating with colleagues to achieve team goals and objectives, sharing best practices and expertise to drive continuous improvement

Available Shifts

We offer three full-time shifts to accommodate your schedule:

• 7:00 AM – 3:30 PM (Off on Sundays and Mondays)
• 10:00 AM – 6:30 PM (Off on Sundays and Wednesdays)
• 12:00 PM – 8:30 PM (Off on Sundays and Tuesdays)

During your first week of employment, you will be required to work a training schedule from Tuesday to Saturday, 10:00 AM – 6:30 PM, before transitioning to your assigned shift.

Requirements

To succeed in this role, you will need:

• Previous retail customer service or automotive industry experience is advantageous but not mandatory
• Proficiency in basic internet and Windows-based computer operations
• Strong multitasking skills, with the ability to handle multiple conversations and tasks simultaneously
• Positive and professional attitude, with a passion for delivering exceptional customer experiences
• Exceptional written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner
• Adaptability to change and a preference for a fast-paced work environment

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance
• Company contributions to your HSA
• 6% match on 401(k)
• Paid time off and a work-life balance
• Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation

Why Join blithequark?

At blithequark, we are committed to creating a positive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional results and exceeding customer expectations. If you share our values and are eager to join a dynamic and innovative organization, we invite you to apply for this exciting opportunity.

How to Apply

To apply for the Customer Support Representative position at blithequark, please visit our website and submit your application. We look forward to welcoming you to our team! Apply for this job