Experienced Enterprise Customer Success Manager – Driving Business Growth and Maximizing Client Value through Innovative Contract Lifecycle Management Solutions

Welcome to blithequark

blithequark is the leading contract lifecycle management platform for innovative companies, empowering them to collaborate, negotiate, and manage contracts with ease and efficiency. Every company, in every country, and every industry relies on contracts, but managing these contracts can be a significant bottleneck, costing millions of dollars. That's where blithequark comes in – providing a flexible and powerful platform that handles every type of contract workflow, from sales agreements to complex NDAs. Our platform is trusted by industry leaders such as L’Oréal, Staples, and Mastercard, and we're proud to be recognized as a leader in the Forrester Wave for Contract Lifecycle Management.

About the Role

As an Enterprise Customer Success Manager at blithequark, you will play a critical role in driving business growth and maximizing client value. You will partner with our largest, global customers to ensure they are getting the most out of our platform and achieving their desired outcomes. Your primary responsibility will be to drive adoption of the blithequark solution, identify new business opportunities, and align our customers with our value framework. This is a unique opportunity to join a fast-growing company that is revolutionizing the way businesses manage contracts and make decisions.

Key Responsibilities

• Understand customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics
• Utilize established Success plays to drive impactful results and ensure customer satisfaction
• Monitor customer health, renewal timelines, and business goals to create joint strategies for success
• Lead complex customer conversations, collaborate cross-functionally to address feedback, and foster customer confidence and loyalty
• Build and manage relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships
• Provide expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value
• Conduct Business Reviews across various levels and teams of stakeholders to share outcomes, gather feedback, and refine strategies
• Stay up-to-date on product updates to enhance customer adoption and ensure our customers are getting the most out of our platform
• Identify opportunities to improve Success processes and elevate the Enterprise customer experience

Qualifications and Skills

To be successful in this role, you will need to have:

• 3+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies
• Demonstrated expertise in supporting large-scale technology solutions and driving customer success
• Strong presentation, organizational, and written/verbal communication skills
• Enthusiasm for learning new technologies and addressing business challenges with technical solutions
• Familiarity with Contract Lifecycle Management (CLM) and legal operations processes
• Proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams
• Collaborative, goal-oriented, and focused on delivering results
• Willingness to travel for customer meetings and conferences (up to 20%)

What We Offer

At blithequark, we offer a competitive total rewards package that includes:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers
• A base salary range of $105,000 - $125,000, depending on individual proficiency, anticipated performance, and location
• Equity awards, including a new hire grant and opportunities for additional awards throughout your tenure
• A commitment to career growth and development, with opportunities for professional development and advancement

Our Culture

At blithequark, we're proud of our positive, inclusive culture that values collaboration, innovation, and customer satisfaction. We're a team of passionate and dedicated individuals who are committed to making a difference in the way businesses manage contracts and make decisions. We're recognized as a Fortune Great Place to Work and have been named one of the Best Places to Work by Glassdoor. We're backed by leading investors like Accel, Y Combinator, Sequoia, and BOND, and we're excited to continue growing and innovating in the years to come.

How to Apply

If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss further. We're an equal opportunities employer and welcome applications from diverse candidates. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Join Our Team

At blithequark, we're passionate about making a difference in the way businesses manage contracts and make decisions. We're a fast-growing company with a strong vision for the future, and we're excited to welcome new team members who share our passion and values. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for this exciting opportunity. Join our team and help us revolutionize the way businesses manage contracts and make decisions.

Learn More About blithequark

For more information about blithequark and our innovative contract lifecycle management platform, please visit our website at www.blithequark.com. You can also follow us on LinkedIn and Twitter to stay up-to-date on the latest news and developments from our company.