Experienced Scheduling and Customer Services Agent – Virtual Sales Force Representative

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our virtual sales force, also known as Perceptionists, you'll play a vital role in helping our clients grow their business by providing exceptional customer service and sales support. If you're passionate about delivering personalized experiences, building trust, and confidence, and have a growth mindset, we want to hear from you!

About blithequark

Founded over 21 years ago, blithequark has become one of the largest North American providers of small business call center services. We empower businesses to capture 100% of their sales opportunities by providing overflow sales support during days, evenings, and weekends. Our team of specially trained sales representatives knows the business and has the skills to close the sale, ensuring that customers are not sent to voicemail. By joining our team, you'll be part of a dynamic and fast-paced technology-rich environment where you'll become an expert in multiple industries.

Job Responsibilities and Essential Functions

As an Experienced Scheduling and Customer Services Agent, you'll be responsible for:

• Making a great first impression on the phone and in person, showcasing your exceptional communication skills and personal and professional growth.
• Fostering a personalized and helpful experience for clients, winning their trust and confidence through active listening skills and proactive problem-solving.
• Quickly determining the nature of objections and responding appropriately, utilizing your strong verbal and written communication skills.
• Being proactive and committed to taking action to resolve customer needs, demonstrating a growth mindset and high work standards.
• Understanding the importance of attention to detail and applying new knowledge or skills quickly to improve your performance.
• Solving problems and taking advantage of opportunities without being asked, showcasing your resilience and ability to maintain a high level of energy.
• Enjoying working in a technical workplace and being adaptable to new technologies and processes.

Benefits

As a valued member of our team, you'll enjoy:

• Monthly Incentive potential to recognize your hard work and dedication.
• Attendance and Retention Bonuses to reward your commitment to excellence.
• Paid time off to recharge and maintain a healthy work-life balance.
• Eligibility for medical, dental, and vision insurance to ensure your well-being.
• Opportunities for career growth and professional development to help you achieve your goals.

Required Qualifications

To be successful in this role, you'll need:

• A minimum of 4 years of Sales or Customer Service experience, with a proven track record of meeting individual and team goals.
• Strong PC and problem-solving skills, with the ability to learn new technologies and processes quickly.
• Excellent verbal and written communication skills, with the ability to build trust and confidence with clients.
• Office experience in the following industries is a plus: Home Inspection, Carpet Cleaning, Maid Service, Handyman.

Preferred Qualifications

While not required, experience in the following areas is highly desirable:

• Sales or customer service experience in the home services industry.
• Knowledge of CRM software and other sales tools.
• Experience working in a fast-paced, technology-rich environment.

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from the comfort of your own home, with access to a dedicated computer and internet connection. Our team is committed to maintaining a positive and healthy work environment, with regular check-ins and opportunities for growth and development. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.

How to Apply

If you're passionate about delivering exceptional customer service and sales support, and have a growth mindset, we want to hear from you! Please submit your resume, including your personal email and location, to our online application portal. We look forward to reviewing your application and discussing this exciting opportunity further. Apply Now! Apply for this job