Experienced IT Support Analyst / Website Support Specialist – Remote Customer Service Representative

Are you a customer-focused professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative. This exciting opportunity will challenge you to leverage your technical expertise, communication skills, and problem-solving abilities to provide top-notch support to our customers.

About blithequark

blithequark is a world-leading Pharmaceutical Company dedicated to improving the lives of people around the globe. Our commitment to innovation, quality, and customer satisfaction drives everything we do. As a key member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results.

Job Summary

As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will play a critical role in providing day-to-day support for our online ordering tool, Prime. With over 12,000 registered users, you will be the go-to expert for resolving complex issues and providing expert communication to ensure the highest level of customer satisfaction. Your strong team-based leadership skills, combined with your technical expertise, will enable you to develop and maintain positive working relationships with both internal and external customers.

Key Responsibilities

* Timely resolution of website user questions, incorporating expert communication skills to assure the highest level of customer service

• Recommend ongoing improvements to sites via information obtained through customer interaction
• Assist in website maintenance/new releases to ensure accuracy, timeliness, and relevance
• Assist BT Support to monitor sites for broken links, outdated information, typos, and materials that can be archived
• Assist in testing validating new enhancements to comply with issues or new business requests
• Resolve requests for online support, via incoming phone calls and through email customer support mailboxes
• Serve as a resource to CSR team members as a second-level expert (SME)

Organizational Relationships

As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will primarily work with:

• Customer Service Management
• BT Technology Resources

Resources Managed

No direct reports

Education and Experience

* Bachelor's degree preferred

• Customer Service/Business Operations experience required
• Excellent computer skills as well as communication skills

Technical Skills Requirements

* Technical knowledge/Proficiency: + Access and Excel skills + SAP + Microsoft Suite Applications

Physical Position Requirements

* Sitting and working on computer for long periods

• Communicate with customers via phone and computer

Competencies

* Acts Decisively: Makes good, decisive decisions based upon facts gathered

• Seizes Accountability: Owns actions, pushes self to understand full business impact
• Change Agile: Needs to stay abreast of changing business practices and compliance guidelines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their skills. As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will have access to:

• Ongoing training and development opportunities
• Mentorship programs to support your career growth
• Opportunities to work on high-profile projects and contribute to the success of our organization

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional results and making a positive impact on the lives of our customers. As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will be part of a collaborative and supportive team that is dedicated to excellence.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: $ [insert salary range]
• Benefits: Medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract. You may participate in the company group medical insurance plan. Apply for this job