Temporary Remote Catastrophe (CAT) Customer Service Representative
Are you a highly motivated and production-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to join blithequark as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued member of our team, you will play a critical role in providing empathetic and supportive service to customers during times of need.
About blithequark
blithequark is a leading inbound call center specializing in customer service and benefits compliance. With over 1,000 clients across various industries, we have established ourselves as a trusted and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we are proud to be a valued partner to our clients.
Temporary Remote Position
We are seeking highly motivated and production-driven individuals to work as Claim Intake Specialists in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs. As a CAT Customer Service Representative, you will be responsible for providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
Key Responsibilities
As a CAT Customer Service Representative, you will be responsible for the following tasks:
* Provides positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
* Offers empathy and support to customers during the claim process.
* Collects and documents all claim details provided by the customer into the claim accurately.
* Identifies and resolves customer issues by adhering to clients-specific handling instructions.
* Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
Computer and Network Requirements
To ensure a seamless and secure experience, we require the following computer and network specifications:
* Operating System: Windows 10, Windows 11, or Windows Home
* Not Supported: Chromebooks, macOS, Linux, etc.
* Network Requirements:
+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)
+ Ethernet connection is not required, however, strongly recommended
+ Must be on a private network, not allowed to work in public locations
+ No VPNs are allowed, as logins must happen in the US
Desired Characteristics
We are looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer service. Ideal candidates for this position are:
* Highly motivated and production-driven
* Energetic and dedicated
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (40+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating systems
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow up on customer issues
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* The ability to thrive in a fast-paced environment
Qualifications
To be eligible for this position, you must:
* Be 18 years of age or older
* Have a high school diploma or equivalent
* Meet the computer and network requirements
* Pass a background investigation and drug test as part of the onboarding process
Benefits and Compensation
As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will enjoy the following benefits and compensation:
* Job Type: Temporary/Seasonal
* Expected Hours: 2-40 hours per week
* Pay: $15 per hour
* Ability to work from home when convenient for you
* Opportunity for rehire during high volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims)
How to Apply
If you are a highly motivated and production-driven individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team as a Temporary Remote Catastrophe (CAT) Customer Service Representative.