Sr. Program Manager, Billing & Operations, Amazon Fuse – Amazon Store
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Description The Amazon Fuse team works across Amazon to bring our consumer service offerings, including Prime, Prime Video, Amazon Music Unlimited, Kindle, Alexa, and more, to hundreds of global partners across mobile operators, OEMs, retailers, banks, QSR and CPG brands, and more. We focus on business growth and value creation for customers, while building trusting relationships with enterprise partners to deliver subscriber growth for Amazon. We are looking for a Regional Operations Manager to manage billing relationships with external partners and support the Americas team from an operational standpoint. This role enables you to have significant business impact through your direct involvement in driving operational efficiency, contributing to business strategy, and ensuring Amazon gets paid on time. This role will support the Director of Fuse Americas and team from an operational perspective; managing and creating mechanisms, contributing to regional docs, and working to drive operational efficiencies. From a billing perspective, this role will leverage reporting tools to develop and maintain scaled, automated, user-friendly reports and dashboards that will support the inquiries of partners. This position requires a proactive, highly motivated individual with an aptitude for critical thinking and process improvement, who can assist in the strategic development of systems for global billing. The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical and detail oriented, demonstrates backbone, and possesses the ability to work well with cross-functional teams. Key job responsibilities
- Develop a deep understanding of the business, opportunities, and areas for improvement in order to build and manage key mechanisms that help drive continued growth for the region.
- Plan, manage, and deliver partner invoices, billing queries, and SLAs to ensure there is a strategy to measure accounts and support as a result.
- Work with Billing Ops team, BD team, and external partners to ensure payments are received in a timely fashion and disputes are resolved quickly.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Must be fluent in Spanish
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field