Customer Experience Champion II – Delivering Exceptional Experiences and Driving Business Growth at blithequark

Are you a customer experience enthusiast with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic environment where innovation and creativity are encouraged? If so, we invite you to join blithequark's Customer Experience team as a Customer Experience Champion II.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a diverse network of people driven by our shared ambition to shape a better future. At blithequark, we believe that everyone deserves an exceptional experience, and we're committed to delivering just that.

The V Team Life

As a member of the V Team, you'll be part of a community that anticipates, leads, and believes that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. Our V Team is a place where you can share your ideas freely, learn, grow, and thrive. We're a team that's passionate about making a difference and driving innovation, creativity, and impact in the world.

What You'll Be Doing

As a Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact resolution and enhancing customer satisfaction with an emphasis on discovery, efficiency, and quality in your day-to-day activities. Your key responsibilities will include:

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to blithequark
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
• Serving as a brand ambassador and advocate for customers newly joined to blithequark, throughout every contact and highlighting all that blithequark has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida and within a reasonable commute to the blithequark hub location specified on this job posting. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

What We're Looking For

To be successful in this role, you'll need to have:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• The ability to promote and provide solutions about blithequark products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided

Even Better If You Have

* A degree

• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Home Office Requirements

* In this remote role, you'll work from home with occasional in-person meetings and training

• Home office must be located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• A dedicated quiet and private workspace
• blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If blithequark and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Apply now and join our team of passionate and dedicated professionals who are shaping the future of customer experience. Apply Job! Apply for this job