Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team as a part-time Customer Experience Advisor, working remotely from Nashville. As a key member of our customer-facing team, you will play a vital role in shaping the blithequark brand and creating unforgettable experiences for our customers.
About blithequark
At blithequark, we're on a mission to revolutionize the way people experience eyewear. Founded in 2010, we've pioneered innovative ideas, designed stylish products, and developed cutting-edge technologies that make vision care accessible and affordable for all. Our commitment to social responsibility is evident in our Buy a Pair, Give a Pair program, which has distributed over eight million pairs of glasses to those in need worldwide.
What You'll Do
As a Customer Experience Advisor, you'll be the face of blithequark, delivering exceptional customer service via email and live chat. Your responsibilities will include:
- Providing nothing-but-wonderful customer service by responding to customer inquiries, resolving issues, and exceeding expectations
- Learning our internal management system to efficiently process sales orders and maintain customer relationships
- Utilizing internal communication software to collaborate with teammates, management, and other departments
- Identifying trends and pain points to develop innovative solutions that enhance the customer experience
Who You Are
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative problem solver who thinks outside the box, a sensitive and skillful communicator who adapts to different audiences, and a highly organized individual who can juggle multiple tasks with ease. You'll be excited to represent blithequark and facilitate meaningful customer interactions.
Requirements
To succeed in this role, you'll need:
- A quiet workspace with minimal noise (e.g., home office) to fulfill your shifts
- Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
- Ability to work evenings and weekends, including during the holiday season
- Reliable high-speed internet connection with access to your router
- A laptop and all necessary equipment will be provided
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Preferred Qualifications
While not required, experience in customer service and working from home will be a plus.
What We Offer
As a part-time Customer Experience Advisor, you'll enjoy:
- Competitive hourly rate of $13.00
- Opportunity to work with a dynamic and innovative company that's making a difference in the world
- Flexible scheduling to accommodate your needs
- Comprehensive training and onboarding program to ensure your success
- Collaborative and inclusive work environment that values diversity and creativity
- Access to company outings, events, and volunteering opportunities
- Opportunities for career growth and professional development
About Our Culture
At blithequark, we're driven to create a workplace that's inclusive, equitable, and transparent. We believe in empowering our employees to bring their authentic selves to work, share their perspectives, and feel valued as members of our team. Our annual Impact Report and Racial Equity Strategy demonstrate our commitment to these values.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference, apply now! Please visit our website to submit your application. Apply Job! Apply for this job