Experienced Customer Support Representative – Remote Public Benefit Program Enrollment and Support Specialist

Introduction to blithequark

At blithequark, we are passionate about making a difference in people's lives. As a leader in providing essential support services, we are committed to delivering exceptional customer experiences that positively impact the well-being and peace of mind of individuals and families. Our mission is to provide compassionate, patient, and professional support to those in need, and we are seeking a dedicated and empathetic Customer Support Representative to join our team.

Job Overview

As a Customer Support Representative at blithequark, you will have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs. Your role will involve answering inbound calls, interacting with customers in a professional and compassionate manner, and providing information and assistance in accordance with established policies, procedures, and privacy laws. If you are looking for a flexible work-from-home opportunity where your compassion, patience, and multi-tasking skills can shine, we encourage you to apply for this exciting role.

Key Responsibilities

• Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
• Providing information and assistance in accordance with established policies, procedures, and privacy laws
• Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls
• Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments and translation services for callers who don't speak English
• Placing outbound calls as needed to share time-sensitive information with customers
• Using multiple computer systems to access data and document information

About You

To be successful in this role, you should have at least one year of customer service experience, with knowledge of public benefit programs and prior experience in a health or human services setting being highly desirable. You will need to possess excellent written and verbal communication skills, great active listening skills, and strong attention to detail. Additionally, you should have strong PC skills, including the ability to quickly learn new computer applications, a positive attitude, empathy, patience, and professionalism.

Essential Qualifications

• At least one year of customer service experience
• Excellent written and verbal communication skills
• Great active listening skills
• Strong attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude, empathy, patience, and professionalism

Preferred Qualifications

• Knowledge of public benefit programs
• Prior experience in a health or human services setting
• Experience working in a fast-paced, dynamic environment
• Strong problem-solving and de-escalation skills
• Ability to maintain confidentiality of sensitive information

Your Home Office Environment

To be a Customer Support Representative at blithequark, you will need to have a dedicated home office environment that meets our technical requirements. This includes:

• A computer with Windows 10 or 11 operating system, 8GB of RAM, and a sound card
• Access to high-speed, hardwired internet
• Dual monitors
• A USB noise-cancelling headset
• A webcam for certification and training purposes

Flexible Hours of Operation

As a Customer Support Representative at blithequark, you will enjoy flexible scheduling, with the ability to select your own hours of work within our client's hours of operation. Our hours of operation are:

• Monday, 8:00 AM to 5:00 PM ET
• Tuesday, 8:00 AM to 4:00 PM ET
• Wednesday, 8:00 AM to 1:00 PM ET
• Thursday and Friday, 8:00 AM to 11:00 AM ET

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. As a remote, independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. Additionally, you will receive:

• One-on-one mentorship and coaching
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within our client's hours of operation
• The chance to achieve better work-life balance
• Access to exclusive discounts and savings opportunities through our perks program

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to ongoing training and development opportunities, including certification programs and mentorship. You will also have the opportunity to advance your career within our organization, with opportunities for promotion and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We are a team-oriented organization that values collaboration, empathy, and professionalism. We believe in fostering a culture of respect, inclusivity, and diversity, and we are committed to creating a work environment that is welcoming and inclusive to all.

Conclusion

If you are a compassionate, patient, and professional individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you will have the chance to work in a dynamic and supportive environment, with a team of dedicated professionals who share your values and commitment to excellence. Apply today to join our team and start making a difference in the lives of others!