Experienced Customer Support Representative - Home-Based Opportunity with blithequark

Are you a customer-focused individual with a passion for delivering top-notch support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading printing, warehousing, and fulfillment company, as an Experienced Customer Support Representative.

About blithequark

At blithequark, we empower artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With over 300,000 customers worldwide, we've become one of the fastest-growing businesses in the US, and we're looking for talented individuals like you to join our team. Our story is one of innovation, growth, and a commitment to excellence, and we're excited to share it with you.

The Basics

As a Customer Support Representative at blithequark, you'll be the face of our company, providing exceptional support to our customers through various channels, including email, live chat, and phone. You'll be a problem-solver, a communicator, and a team player, always looking for ways to improve our customers' experience.

Key Responsibilities

* Provide top-tier customer support through various channels, including email, live chat, and phone

• Assist customers with setting up their online shops, products, and E-Commerce platforms
• Troubleshoot issues with Printful Stores and E-Commerce platforms
• Collaborate with internal teams to resolve complex customer issues
• Maintain accurate records of customer interactions and issues

The Formalities

* Under general supervision of CS Manager and Supervisors, provides Top-Tier customer service during every interaction

• Maintains customer accounts, and performs related duties, as required
• Though this position is home-based for now, the employee must reside within a commutable distance to our Coppell facility and be willing and able to attend a half-day ONSITE Onboarding and then be willing to come onsite at some point in the future
• Training Schedule: 11am to 7:30pm Mon-Fri (Training will take place using virtual meetings in a classroom setting for several weeks)
• Once training is complete, the schedule is Mon-Fri 9:00am-5:30pm

Our Requirements

* Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Speaking: Talking to others to convey information effectively
• Service Orientation: Actively looking for ways to help people
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Persuasion: Persuading others to change their minds or behavior
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do
• Time Management: Managing one's own time and the time of others

Additional Competencies

* Good at working with hands

• Ethical Conduct

We Offer

* Competitive Pay (from Home!)

• Competitive Benefits - Health, Dental, Vision, Life Insurance
• Personal and Professional Development Opportunities
• 401k with Company Match
• A fun and engaging position
• Remote Worksite

Why Join blithequark?

* We're a fast-growing company with a passion for innovation and excellence

• We offer a competitive salary and benefits package
• We provide opportunities for personal and professional growth and development
• We're a fun and engaging team that values collaboration and teamwork

AAP/EEO Statement

blithequark provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, blithequark complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. blithequark expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of blithequark's employees to perform their job duties may result in discipline up to and including discharge.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! Apply for this job