Remote Customer Service Representative - Virginia Location

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's team as a Remote Customer Service Representative, based in Virginia. As a key member of our team, you will play a vital role in providing top-notch support to our valued customers, helping them navigate their health care journey with ease and confidence.

About blithequark

At blithequark, we're dedicated to revolutionizing the way we approach health care. Our mission is to deliver personalized, convenient, and affordable solutions that make a meaningful difference in people's lives. With a strong commitment to innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in the health care industry. As a Remote Customer Service Representative, you'll be part of a talented team that's passionate about making a positive impact.

Job Summary

As a Remote Customer Service Representative, you'll be responsible for providing exceptional telephone support to Aetna Medicaid members and providers. Your primary goal will be to assist with a wide range of inquiries, from eligibility and provider changes to requests for ID cards. To succeed in this role, you'll need to possess excellent communication skills, a strong ability to empathize with customers, and a keen sense of problem-solving.

Responsibilities

* Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs

• Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
• Collaborate with colleagues to resolve complex issues and provide seamless support to customers
• Meet performance standards, attendance requirements, and call quality goals
• Participate in ongoing training and development to enhance your skills and knowledge
• Work from home, with occasional commutes to the office in Richmond, VA when necessary

Training and Onboarding

As a new member of our team, you'll undergo a comprehensive training program that will equip you with the knowledge and skills needed to excel in this role. Our training schedule is as follows:

• First 6 weeks: 8:30 AM - 5:00 PM EST, Monday through Friday
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday

Required Qualifications

* Must live within 50 miles of Richmond, VA

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Must be able to work from home and prove to be self-sufficient

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare
• High school diploma or equivalent

Compensation and Benefits

As a valued member of our team, you'll enjoy a competitive compensation package, including:

• Pay range: $17.00 - $27.90 per hour
• Comprehensive benefits, including medical, dental, and vision coverage
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance and short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays throughout the calendar year
• Access to numerous well-being programs, education assistance, and free development courses

Work Environment and Culture

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture is built on a foundation of respect, empathy, and open communication. As a Remote Customer Service Representative, you'll have the flexibility to work from home, with occasional commutes to the office in Richmond, VA. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact in the health care industry.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. We look forward to welcoming you to our team!

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you require a reasonable accommodation, please contact us at [email protected]. Apply for this job