Experienced Customer Care Representative I – Delivering Exceptional Health-Related Customer Experience
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated professionals who share a common goal of providing outstanding customer care. As a Customer Care Representative I at blithequark, you will play a vital role in supporting our clients and patients by delivering routine complexity health-related customer excellence activities. You will be the face of our organization, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in ensuring our customers receive the highest level of service.
About blithequark
blithequark is a leading organization in the healthcare industry, committed to delivering innovative solutions that improve patient outcomes and enhance the overall healthcare experience. Our team of passionate professionals is dedicated to making a positive impact on people's lives, and we are seeking like-minded individuals to join our mission.
Job Summary
We are seeking an experienced Customer Care Representative I to join our team in Tampa, FL. As a Customer Care Representative I, you will be responsible for delivering exceptional customer experiences through various communication channels, including voice, mail, email, chat, and AI-related inquiries. You will work closely with our clients and patients to resolve their concerns, provide accurate information, and ensure their needs are met.
Responsibilities
* Deliver exceptional customer experiences through various communication channels, including voice, mail, email, chat, and AI-related inquiries
- Respond to customer inquiries received by various digital methods, including telephone, fax, email, and chat
- Provide accurate and timely information to customers regarding patient results, tests, and services
- Maintain complete customer/patient confidentiality for all health, personal, and other customer information
- Demonstrate caring and empathy when delivering sensitive health information
- Effectively respond to customer concerns and resolve issues in a professional and respectful manner
- Support all client group(s) based on business needs
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues
Work Schedule and Training
* Training Schedule: Monday - Friday, 9:00am-6:00pm ET; ONSITE in Tampa (must be able to train onsite)
- Training Timeline: 5 weeks
- Work Schedule: Tuesday - Saturday OR Sunday - Thursday | 8 hour shift between 9:00am - 9:00pm ET with rotating weekends
- Anticipated Start Date: January 13th
Compensation and Benefits
* Pay Range: $17.20+ per hour
- Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and certifications obtained
- Successful candidates may be eligible to receive annual performance bonus compensation
- Benefits Information:
+ Day 1 Medical/Dental/Vision for FT employees who work 30+ hours + 15 PTO days first year + Paid Holidays + Annual Bonus Opportunity + 401(k) with matching contributions + Variable compensation plan (AIP) bonus + Employee Stock Purchase Plan (ESPP) + Employee Assistance Program (EAP) + Blueprint for Wellness + Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours + Opportunities for career advancement + Training provided!
Qualifications
* Required Work Experience: 1-year related customer service excellence experience
- Preferred Work Experience: Health care and laboratory related experience; experience delivering customer service excellence and achieving productivity/accuracy/quality standards
- Physical and Mental Requirements: Consistent exceptional customer service, accuracy, and quality focus required
- Knowledge and Competencies:
+ Align to blithequark Culture & How We Work: - CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. - CARE - We show each person they matter. - COLLABORATION - We commit teamwork - inside and outside of blithequark. - CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. - CURIOUSITY - We ask vital questions in search of richer answers. - FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
- Skills:
+ Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. + Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Education
* High School Diploma or Equivalent (Required)
License/Certifications
* Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Apply Job! Apply for this job