Experienced Full Stack Customer Service Representative – Remote Call Center

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic Remote Call Center team as a Full Stack Customer Service Representative! At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to give people hope if they've personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing top-notch customer service, and driving business growth through upselling and cross-selling.

Responsibilities:

As a Full Stack Customer Service Representative, your primary responsibilities will include:

• Connecting with callers through an automated dialer, with the potential to speak to 40-50 callers per day
• Multitasking while listening, answering questions, and viewing multiple windows to ensure seamless customer interactions
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to provide exceptional customer experiences
• Participating in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
• Adhering to all company policies and procedures, including adhering to a quiet, distraction-free workspace
• Assisting with other projects as needed and demonstrating self-troubleshooting and problem-solving skills to resolve basic IT issues

This is for you if:

* You possess excellent verbal and written communication skills, with a proven track record of delivering exceptional customer experiences

• You have strong interpersonal and customer service skills, with the ability to build rapport with callers and resolve conflicts effectively
• You're a competitive individual who thrives in a performance-driven environment, with a passion for driving business growth through upselling and cross-selling
• You're willing to work 40+ hours per week, with a flexible schedule that includes evenings and weekends

Requirements:

To succeed in this role, you'll need to meet the following requirements:

• Reside in the State of Florida or New Jersey
• Possess a quiet, distraction-free workspace with a reliable hardwired Desktop or Laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• Have high-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Utilize a reliable Noise Cancellation Headset that is wired via USB (average price is $20-$30)
• Demonstrate a strong background in call-center environments and sales-focused roles
• Possess 2+ years of phone sales/customer service experience

This is not for you if:

* You're unable to troubleshoot basic technical issues or work independently

• You're unable to work 40+ hours per week, with a flexible schedule that includes evenings and weekends
• You're unable to handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills or work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

Our full-time schedule includes:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join blithequark's dynamic Remote Call Center team!

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