Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

Are you a customer-centric problem solver with a passion for delivering exceptional user experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join blithequark's dynamic Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift).

About blithequark

blithequark is revolutionizing the world of ecommerce with its innovative livestream shopping platform, where community, shopping, and entertainment come together. As the largest platform in North America and Europe, we're committed to our values and operate as a remote co-located team across hubs in the US, UK, Ireland, Poland, and Germany. Our mission is to create a seamless and enjoyable experience for our users, and we're looking for talented individuals to help us achieve this goal.

The Role

As a key member of our Customer Experience team, you'll play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. Your primary objective will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved efficiently and effectively. Your expertise will be essential in:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
• Collaborating with other departments to troubleshoot, research, and resolve open questions
• Identifying opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a motivated and customer-focused individual who is eager to take on new challenges and contribute to the growth of our company. If you have:

• 2+ years of Support experience handling email and/or chat services
• Weekend availability and an open schedule for overnight shifts (10pm - 7:00am PST)
• A strong understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• A passion for delivering exceptional customer experiences and a customer-first mentality
• Proactive problem-solving and process-improving skills
• Knowledge of Collectibles is a plus
• A Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment and Culture

As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment that values innovation, creativity, and customer satisfaction. Our team members are passionate about delivering exceptional user experiences and are committed to continuous learning and improvement. We offer a range of benefits and perks, including:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Compensation

For Full-Time (Hourly) US based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a motivated and customer-focused individual who is eager to take on new challenges and contribute to the growth of our company, we invite you to apply for this exciting opportunity. Apply for this job