3rd Shift Patching Specialist

Responsibilities: Sentinel Technologies is seeking a Patching Specialist for its nationally recognized IT support team. In this role you will be working with customers and vendors to deliver effective patching solutions and support. When you are not fulfilling patching needs you will leverage your experience supporting our help desk team managing tickets through ServiceNow. Your effective communication skills will lay the path to building and fostering relationships with customers reliant on highly available and secure systems. This is a full-time direct hire position with 3rd shift hours Thursday-Monday from 7pm-4am CST. What You'll Do:

• Patch Deployment & Management – Manage the end-to-end patching process for servers and workstations for our customers.
• Monitoring & Compliance – Regularly assess patch compliance and address vulnerabilities to maintain system integrity.
• Troubleshooting & Support – Investigate patching failures, resolve patching and customer technical issues, and collaborate with teams to ensure smooth deployments.
• Case Management – Document patching activities, maintain accurate records, and update status reports in the case management system.
• Automation & Efficiency – Leverage tools and scripts to streamline patch deployment and improve operational efficiency.
• Security & Best Practices – Stay updated on industry trends, participate in security training, and follow best practices for risk mitigation.

Qualifications:

• 3+ years’ experience in an IT support Help Desk related role is required
• Experience troubleshooting technical issues as it relates to patching and support issues
• Ability to work a 3rd shift schedule of Thursday-Monday from 7pm-4am.
• Working knowledge of SCCM, InTune, Kaseya, WSUS
• Experience with Microsoft Office, Office 365 and M365
• Experience with Windows, Linux, and Azure Systems
• Experience with virtualization technologies such as VMware vSphere, Microsoft Hyper-V, or KVM, including deployment, management, and troubleshooting of virtualized environments.
• Experience with DNS and DHCP
• Basic networking skills and remote imaging
• Excellent verbal and written communication skills are a plus
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation

Range: Patching Specialist - $50,000-60,000 What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview: MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers. As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact [email protected]. The “Know Your Rights” Poster is available here https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Sentinel EEO Policy Statement is available here. https://www.sentinel.com/about/diversity Apply tot his job Apply To this Job