Experienced Remote Order/Data Entry Representative – Web-Based Customer Order Processing and Data Management

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team as an Experienced Remote Order/Data Entry Representative. In this role, you will play a critical part in processing customer purchase orders, ensuring timely and efficient order processing, and providing top-notch customer support.

About Us

Staff Management | SMX is a leading provider of workforce management solutions, dedicated to helping businesses succeed through innovative staffing and recruitment strategies. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and exceed customer expectations. As a remote order/data entry representative, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Job Responsibilities

As an Experienced Remote Order/Data Entry Representative, your primary responsibilities will include:

• Processing customer purchase orders to meet customer and company commitments
• Striving to continually improve the level of customer satisfaction through timely and efficient order processing
• Receiving, editing, and entering incoming customer purchase orders in an accurate and timely manner
• Reviewing, verifying, and making corrections as necessary to orders to ensure accurate information and order specifications
• Contacting customers to resolve unclear issues and ensuring compliance with required regulations, policies, and procedures
• Managing orders in the business system through the entire order cycle
• Gathering information for measurement, analysis, and reporting

Requirements

To succeed in this role, you will need:

• 3-5 years of data entry and/or customer support experience
• Customer interaction experience is preferred
• Computer experience, including use of MS Word, MS Excel, MS Outlook, and Oracle experience is required
• Education: Associate's degree preferred; High School Diploma or GED required
• Paid training and on-the-job support to ensure your success
• Must be punctual, reliable, and dependable
• Ability to work independently in a remote setting

Preferred Qualifications

* Experience with CRM and/or ERP business systems

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Work Environment and Company Culture

As a remote order/data entry representative, you will have the flexibility to work from the comfort of your own home, with a climate-controlled environment and modern, high-tech equipment. Our company culture values collaboration, innovation, and customer satisfaction, and we offer a range of benefits and perks to support your success, including:

• Casual dress code
• Climate-controlled environment
• Modern, high-tech equipment
• Paid training and on-the-job support
• Weekly paychecks
• Direct deposit or cash card pay options
• Medical, dental, vision, life, and other benefits
• Paid sick leave
• Sign-on bonus and referral bonus opportunities
• Advancement opportunities and career growth

Compensation and Benefits

The hourly rate for this position is anticipated between $17.00 - $17.50 per hour, based on shift and other considerations permitted by law. In addition to monetary compensation, we offer a comprehensive benefits package, including medical, dental, vision, life, and other benefits. More details about benefits can be found at https://flimp.live/trueblueassociates#home.

Equal Opportunity Employer

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at [email protected] or 1-800-610-8920.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting role. Please submit your resume and a cover letter outlining your qualifications and experience to our RPS Recruiter at [email protected]. Don't miss out on this opportunity to join our team and start your future today! Apply for this job