Experienced Part Time Intermittent ID Card Specialist – Remote Opportunity for a Customer-Focused Professional

Are you a results-driven individual with a passion for delivering exceptional customer service? Do you have a strong background in customer-facing roles, preferably in a military or government setting? If so, we invite you to apply for our exciting Part Time Intermittent ID Card Specialist opportunity. As a remote worker, you'll have the flexibility to work from the comfort of your own home while making a meaningful contribution to the U.S. Navy's Identification Card Administration (ICA) program.

About Us

Magellan Health, Inc. is a leading healthcare services company that provides innovative solutions to improve the lives of our customers. We're proud to be an Equal Opportunity Employer and a Tobacco-free workplace, committed to fostering a diverse and inclusive work environment. Our team is dedicated to delivering exceptional service and support to our customers, and we're looking for talented individuals like you to join our friendly and dynamic team.

Job Summary

As a Part Time Intermittent ID Card Specialist, you'll play a critical role in providing professional military personnel support services to the U.S. Navy's ICA program. You'll be responsible for delivering ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees, and their dependents, as well as contractors verified through the Trusted Associate Sponsorship System (TASS). You'll also serve as a Verifying Official (VO) on DEERS/RAPIDS terminal, ensuring inputted data for accuracy and correctness.

Key Responsibilities

* Serve as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC)

• Deliver ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees, and their dependents, as well as contractors verified through the Trusted Associate Sponsorship System (TASS)
• Perform as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensure inputted data for accuracy and correctness
• Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards, and perform DEERS updates in accordance with DoD regulations and AFI 36-3026
• Issue and strictly control Armed Forces identification and privilege cards for all eligible personnel, including active duty military, retired military, 100% Disabled American Veteran (DAV), and respective dependents and verified contractors
• Operate and maintain RAPIDS workstations, process CACs, assist customers with questions concerning identification card eligibility, application requirements, and DEERS, and answer telephone inquiries
• Accomplish DEERS enrollment and updates for all eligible beneficiaries, reconcile erroneous DEERS information, perform PIN resets, verify and update PKI certificates, and provide other ICA services as necessary
• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials
• Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation
• Perform "User Maintenance on RAPIDS equipment

Essential Qualifications

* High School diploma or equivalent

• 1+ years' experience in a Customer Service environment
• HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation
• Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency
• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances, and collections
• Working knowledge of Microsoft Office Products, i.e., Word, Excel, PowerPoint
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems
• Must be a U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation

Preferred Qualifications

* Experience working in a military or government setting

• Familiarity with RAPIDS and DEERS systems
• Certification as a Site Security Manager (SSM)
• Experience with customer service software and systems

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Products and standard office equipment
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Career Growth Opportunities and Learning Benefits

At Magellan Health, Inc., we're committed to helping our employees grow and develop their careers. As a Part Time Intermittent ID Card Specialist, you'll have opportunities to:

• Develop your skills and knowledge in customer service, military personnel support, and ID Card administration
• Work with a diverse team of professionals in a dynamic and fast-paced environment
• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the growth and success of our organization

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on the values of:

• Excellence: We strive for excellence in everything we do
• Integrity: We operate with integrity and honesty in all our interactions
• Respect: We treat each other with respect and dignity
• Innovation: We encourage innovation and creativity in all our endeavors
• Teamwork: We work together as a team to achieve our goals

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Health and welfare allowance
• Paid time off and holidays
• Opportunities for career growth and development
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for our Part Time Intermittent ID Card Specialist opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

Magellan Health, Inc. is an Equal Opportunity Employer and a Tobacco-free workplace. We're committed to fostering a diverse and inclusive work environment and welcome applications from qualified candidates from all backgrounds. Apply for this job