Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark
Are you a customer service enthusiast looking for a challenging and rewarding career opportunity that offers flexibility and growth potential? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative-Remote (Night Shift) and become a part of our dynamic team of game-changers!
About blithequark
blithequark is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first, inclusive culture and a genuine sense of belonging. We're a company that truly values its employees and invests in their growth and development, offering a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With a diverse team from 70+ countries, we're united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
As a Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark, you'll have the opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, with a strong focus on career growth and personal development, you'll have the chance to advance your career and achieve your goals. In fact, about 80% of our managers and leaders have been promoted from within!
What You Will Do In This Role
As a Technical Support / Customer Service Representative working from home, you will:
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* The ability to work an evening or overnight schedule
* Technical support experience preferred
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
What's In It For You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Work Environment and Company Culture
As a remote Technical Support / Customer Service Representative, you'll have the flexibility to work from home and enjoy a quiet, distraction-free environment. Our company culture is built on a foundation of inclusivity, diversity, and respect, and we're committed to creating a workplace that's free from unlawful discrimination and harassment. We're proud to be an equal opportunity employer and welcome applications from all qualified candidates.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including paid training and performance-based incentives, lucrative employee referral bonus opportunities, and a comprehensive benefits program that includes 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). We're also committed to promoting a healthy work-life balance and offer health and wellness programs with trained partners to help you achieve your goals.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
Equal Employment Opportunity
blithequark is an equal opportunity employer and complies with all fair employment practices laws. We're committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to the opportunity to discuss this role further.
Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark
Are you a customer service enthusiast looking for a challenging and rewarding career opportunity that offers flexibility and growth potential? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative-Remote (Night Shift) and become a part of our dynamic team of game-changers!About blithequark
blithequark is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first, inclusive culture and a genuine sense of belonging. We're a company that truly values its employees and invests in their growth and development, offering a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With a diverse team from 70+ countries, we're united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.Career Growth and Personal Development
As a Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark, you'll have the opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, with a strong focus on career growth and personal development, you'll have the chance to advance your career and achieve your goals. In fact, about 80% of our managers and leaders have been promoted from within!What You Will Do In This Role
As a Technical Support / Customer Service Representative working from home, you will:- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's In It For You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more