Experienced Remote Customer Solutions Representative – Delivering Exceptional Support and Solutions to Diverse Customer Base

Introduction to Husqvarna Construction

Husqvarna Construction, a leading global brand in the construction and stone industries, is seeking a highly skilled and dedicated Customer Solutions Representative to join our dynamic team. As a world leader in providing innovative solutions for cutting, sawing, drilling, and polishing, we pride ourselves on our commitment to excellence and customer satisfaction. Our extensive product range includes machines, diamond tools, and accessories, catering to the needs of professionals and industries worldwide. Located in Olathe, Kansas, we invite you to be part of a team that shapes great experiences and transforms the way the world cares for outdoor environments.

Job Overview

As a Customer Solutions Representative, you will play a vital role in representing our company as the primary point of contact for our customers, both internal and external. Your responsibilities will include handling direct phone calls, documenting key information, and providing solutions to customer inquiries regarding products and orders. This position requires a unique blend of technical knowledge, communication skills, and problem-solving abilities to ensure that our customers receive exceptional support and solutions.

Key Responsibilities:

• Handle incoming phone calls from customers and sales representatives, clarifying the purpose of the call and providing timely resolutions.
• Create orders, provide product information, and assist with returns or referrals to appropriate departments or sales representatives.
• Coordinate with other departments to verify product availability and recommend suitable product selections based on application requirements.
• Maintain accurate CRM data, process email correspondence, and perform administrative tasks such as mailing catalogs and retrieving invoices.
• Assist customers in resolving issues related to miss-shipments, backorders, and technical queries, ensuring prompt and effective solutions.

Essential Qualifications and Skills

To excel in this role, you should possess:

• A high school degree or equivalent, with at least 2 years of experience in a call center environment as a Customer Service Representative.
• Solid working knowledge of CRM systems, phone systems, and ERP systems, with the ability to read schematics and illustrated parts lists.
• Excellent English verbal and written communication skills, with the ability to work in a fast-paced environment and balance multiple tasks.
• Proficiency in Microsoft Office products, specifically Excel and Word, with a strong attention to detail and organizational skills.
• A minimum of 3-5 years of experience in a data entry and call center environment, with a proven track record of providing exceptional customer service.

Preferred Qualifications:

• Previous experience in the construction or stone industry, with knowledge of products and applications.
• Technical skills and knowledge of diamond tools, machines, and accessories.
• Experience with issue resolution, conflict management, and negotiation techniques.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.

Career Growth Opportunities and Learning Benefits

At Husqvarna Construction, we are committed to the growth and development of our employees. As a Customer Solutions Representative, you will have access to:

• Comprehensive training programs to enhance your technical knowledge and skills.
• Opportunities for career advancement and professional growth within the company.
• A dynamic and supportive work environment that encourages innovation and creativity.
• Recognition and reward programs to acknowledge your achievements and contributions.

Work Environment and Company Culture

We pride ourselves on our inclusive and diverse work environment, where every employee is valued and respected. Our company culture is built on:

• A passion for innovation and customer satisfaction.
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace.
• A strong emphasis on teamwork, collaboration, and open communication.
• A culture of continuous learning and development, with opportunities for growth and advancement.

Compensation, Perks, and Benefits

We offer a competitive hourly rate, a full benefits package, including medical, dental, and vision insurance, and a 401(k) with matching and no vesting. Additionally, you will enjoy:

• An employee purchase discount on Husqvarna products.
• An education assistance program and tuition assistance/student loan assistance.
• Paid parental leave and a comprehensive wellness program.
• Recognition and reward programs to acknowledge your achievements and contributions.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support and solutions, we encourage you to apply for this exciting opportunity. As a Customer Solutions Representative at Husqvarna Construction, you will be part of a dynamic team that shapes great experiences and transforms the way the world cares for outdoor environments. Don't hesitate to submit your application today and take the first step towards a rewarding and challenging career with a leading global brand.

Apply now and join our team of dedicated professionals who are committed to excellence, innovation, and customer satisfaction. We look forward to receiving your application and exploring how you can contribute to our mission of shaping great experiences and transforming the world of outdoor environments.